Network Standards + Capacity Coordinator

## Overview **Comprehensive Benefits** We are committed to service, above all else, in our community and for our team members. With our commitment to the health and wellness of our team members, we provide a full benefits package to include the following: - Medical, dental, and vision plans, - company paid short and long term disability insurance plus employee life insurance, - 403b retirement plan plus up to 5% matching contribution after one year of service, - telemedicine for physical and mental health, - employee assistance program, - paid time off including paid holidays, - outdoor seating area with a garden view, and an - on-site gym with a shower. In addition, Central Texas Food Bank is designated a Texas Mother-Friendly Workplace AND a Best Place for Working Parents. Grow your career, build your network and develop your talents while enjoying the flexibility of a family-friendly environment. ## Description **About Central Texas Food Bank** The Central Texas Food Bank (CTFB) is the largest hunger-relief organization in Central Texas and a proud member of the Feeding America network. From its headquarters in Austin, CTFB serves a 21-county region on a mission to increase food access by providing nutritious food, leading hunger and poverty advocacy efforts, and transforming lives through programs, education, and innovative solutions. Through a combination of direct-service programs and a network of approximately 250 nonprofit community partners, CTFB supports over 612,000 food-insecure individuals annually. We offer a collaborative and community-focused culture that values Service, Integrity, Dignity, Collaboration and Innovation. We're seeking dedicated, mission-driven professionals to help us shape a healthier future for our neighbors. Join us in our vision of ensuring that all Central Texans will have immediate and equitable access to nutritious food. **Position Overview** Reporting to the Network Standards and Capacity Manager, the Network Standards and Capacity Coordinator builds relationships with the network of CTFB partner agencies to assess potential areas for improving their capabilities, and increasing outputs and impact. This position serves as an expert with increased knowledge of Partner Agencies. This position is highly visible internally and externally requiring strong relationship management and communication skills. Additionally, this position receives, screens, and supports interested and new Partner Agencies while supporting reporting and metric oversight. **Relationships** This position is highly visible externally requiring strong relationship management and communication skills both internally and externally. This position maintains positive relationships and communication with colleagues and program partners. ## Requirements **Your Responsibilities** - Manage a grouping of partner agencies, acting as their main point of contact for their CTFB partnership. - Develop expertise on the partners in our network and support knowledge sharing across teams to inform CTFB’s strategic direction by providing critical input on long-and short-term network development. - Provide a high level of customer service to community partners on a daily basis, including answering the agency phone hotline and monitoring the agency email inbox, as needed. - Conduct regular partner visits, working to build relationships and partner capacity while also overseeing compliance with policies and procedures. - Ensure the sustainability of resources across the hunger relief network by identifying and leveraging partner strengths while working with partners on areas for improvement. - Maintain accurate and up to date partner files, recording strategic conversations and tracking important relationship information in the Salesforce CRM system and CERES inventory management database. - Actively communicate with and share insights from assigned partner portfolio with the Network Development Team, ensuring these insights inform the broad…