NCCR I

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. **Work Shift (if applicable):** Shift 1 (United States of America) **Job Description:** Vitalant is seeking a National Customer Care Representative dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together. Your impact as a National Customer Care Representative is vital. You will actively contribute to supporting Vitalant's life-saving mission by addressing donor inquiries and providing scheduling assistance through various channels, including website interactions, live chat, social media, email and phone assistance. ### What to Expect ### Schedule ### Our comprehensive total rewards support you, your family, and your future with - Medical, dental, and vision insurance - 401K + 5% company match - Tuition assistance up to $5k per year - Free basic life and AD&D insurance - Free short-and-long-term disability insurance - Paid time off - Employee Resource Groups - Recognition and perks ### As a National Customer Care Representative, you'll get to - Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up. - Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email and phone. - Identify recurring system or application issues and escalate to leadership team. - Resolve escalated issues related to donor portal, donor store, and website troubleshooting. - Assist with donor scheduling. - Monitor and analyze customer feedback - High school diploma or GED - Proficient computer skills - Two years of customer service experience required - One year of technical customer service support preferred - One year of text, chat, social media customer support preferred **Location:** Vitalant Remote Work Phoenix, AZ 85007 **Job Category:** Sales / Community Outreach **Contact Information:** careers@vitalant.org If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.