National Account Manager

**Location Designation: Fully Remote** Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. [Click here](https://www.newyorklife.com/group-benefit-solutions) to learn more about Group Benefits solutions. **Role Overview:** The National Account Manager is a client-facing role working in concert with field-based Account Executives to support our inforce book of business, levering service excellence as the standard to drive loyalty, persistency, and profitability. In the National segment, our end customers are large employers with 5,000+ employees. Account Managers balance independent work to educate clients and brokers on benefit programs and service capabilities, while simultaneously responding to service issues and lifecycle requests. Account Managers leverage in-depth product and systems knowledge and a bias for action to effectively remove roadblocks and resolve complex service issues for our National clients. **What You'll Do:** · Coordinate with National Account Executive and National Client Facing Manager where applicable, to ensure client needs are met and potential problems are averted on assigned book of business. · Solution complex inquiries, solving non-routine problems using independent judgment and discretion, and ensuring client satisfaction with products and services. · Develop and maintain effective business partnerships to ensure service issues are managed proactively; communicate clearly, accurately and effectively with all business partners. · Involved in new client implementations to introduce the concept of the Account Team and establish a connection with the client. · Prepare and deliver web and telephonic presentations with the client to educate and inform on benefits, services, and self administration tools for billing and reporting. · Participate in regularly scheduled feedback and information exchange sessions with key business partners. · Training and mentoring of less experienced team members. · Identify and train on process improvements and participate in cross-functional projects. **What You'll Bring:** · Bachelor’s degree or equivalent experience. · 3 – 5 years progressive customer service or business operations experience. · Insurance industry experience preferred. · Advanced customer service soft skills. · Business analytics and reporting experience. · Highly adept at creative problem-solving. · Experience with training and presenting in-person and virtually. · Ability to diagnose sense of urgency and set priorities accordingly. **#LI-AP3#LI-REMOTE** ​ **Pay Transparency** **Salary range:** $70,000-$90,000 **Overtime eligible:** Exempt **Discretionary bonus eligible:** Yes **Sales bonus eligible:** No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program. **Our Benefits** We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, w…