NAC Station Agent

**COMPANY INFORMATION** Saltchuk Aviation is a family of diversified air cargo and aviation services companies operating under Part 121, 135, and 145 certificates. We are passion-driven professionals who create critical connections, serving communities and businesses across the United States with exceptionally reliable, efficient, and vital aviation services. With a powerhouse team of over 900 industry experts, Saltchuk Aviation thrives across five operating companies specializing in air cargo, ground handling, precision aircraft maintenance, advanced aviation logistics, and on-demand air freight charters. Every year, our incredible portfolio proudly moves over 380 million pounds of essential freight across the skies. **Our premier operating companies and industry-leading brands include:** - Northern Air Cargo (NAC): As Alaska’s largest all-cargo airline, NAC operates a robust, high-capacity fleet out of our primary hub at Ted Stevens Anchorage International Airport. Our mission is to deliver elite, safe, and ultra-reliable aviation cargo services while fostering an empowering workplace where our team can build rewarding, long-term careers. - Northern Air Maintenance Services, LLC (NAMS): A certified Part 145 repair station providing premier, year-round maintenance and below-wing ground services—including aircraft servicing, passenger loading, baggage handling, and catering—for a major oil exploration and production leader. - Ryan Air, Inc. (Ryan): A vital Part 135 carrier operating a diverse fleet of 23 aircraft (including Cessna 207s/208s, Casa 212s, SAAB 340s, and Pilatus PC-12s). Utilizing an agile hub-and-spoke network, Ryan Air proudly delivers bypass mail, general freight, and essential passenger transit to over 70 rural Alaskan villages. - Aloha Air Cargo (AAC): The lifeblood of Hawaii’s supply chain and the state’s largest air freight carrier. AAC champions the daily movement of roughly 350,000 pounds of vital cargo—ranging from fresh perishables to priority shipments—connecting all major Hawaiian destinations. - Aloha Tech Ops (ATO): A premier provider of expert aircraft maintenance and repair services executing more than 2,000 vital pre-departure safety and operational checks every month for top-tier airlines flying into Hawaii. **POSITION SUMMARY:** Ready to play a vital role in keeping Alaska moving? As a Bethel Station Agent, you are the essential link on the ground that connects communities, local businesses, and families to the freight they depend on. This is an action-oriented, fast-paced role where you will manage the safe, efficient, and timely movement of inbound, outbound, and transit cargo. From mastering the loading and unloading of aircraft to ensuring the secure, compliant, and prompt delivery of USPS Bypass Mail, your work directly impacts lives every day. If you are looking for an exciting opportunity to launch a dynamic aviation career with an industry leader, this is your runway. **DUTIES:** - Customer Service Excellence: Serve as the professional face of NAC, delivering high-energy, friendly, and exceptional service to customers during all freight drop-offs, pick-ups, and inquiries. - Precision Freight Handling: Safely, efficiently, and meticulously load, unload, and secure manifested cargo, mail, and baggage to keep our flight operations on schedule and compliant. - Essential Mail Operations: Act as a critical connection point by processing and transferring mail to/from partner airlines and the U.S. Post Office, and coordinating the flawless delivery of Bypass mail to local community customers. - Data Entry & Documentation: Take ownership of the digital cargo trail by entering airway bills, freight details, and real-time tracking data into our advanced electronic tracking system. - Communication & Coordination: Master station communications by answering calls, managing inquiries with a helpful attitude, and routing critical operational messages accurately. - Equipment Operation: Safely command g…