MS Dynamics Developer

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: The work we do and the innovation we drive Our values of share, care a nd dare A workplace culture that fosters creativity, diversity and autonomy Our borderless, global framework, which enables seamless collaboration The role As a MS Dynamics Developer , you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 6+ YEARS of experience, a growth mindset and a drive to make a lasting impact. You will thrive in this role if you are: A curious problem solver who challenges the status quo A collaborator who values teamwork and knowledge-sharing Excited by the intersection of technology, creativity and data Experienced in Agile methodologies and consulting (a plus) Role responsibilities Act as the primary coordination point between Valtech, the client, and Client's CRM vendor for all matters relating to the ticketing system (On MS Dynamics 365). Gather, clarify, and document business and functional requirements from Client and Valtech stakeholders, and drive them through to closure with the CRM vendor/system. Translate requirements into clear functional specifications, user stories, or configuration change requests that the CRM vendor team can action. Manage and maintain CRM configurations within Microsoft Dynamics, including business rules, workflows, forms, views, and entity/field-level setup as required. Own routine operational/configuration tasks such as product setup, pricing setup, catalogue updates, and other recurring CRM maintenance activities. Provide first-line functional support – triage and troubleshoot issues raised by Client or Valtech, resolve what can be resolved directly, and filter/qualify issues before escalating to the CRM vendor's technical team. Maintain a log/tracker of requirements, change requests, issues, and their status across all three parties (Valtech, Client, CRM vendor) to ensure transparency and timely closure. Support UAT cycles by validating that configured changes meet the original business requirement before sign-off. Flag risks, delays, or scope gaps proactively to the Valtech project/engagement manager and client stakeholders. Contribute to knowledge documentation (configuration guides, SOPs, FAQs) to reduce repeat queries and support continuity. Must have qualifications To be considered for this role, you must meet the following essential qualifications: 6–8 years of overall experience, with hands-on functional/configuration exposure to Microsoft Dynamics 365 CRM (Sales/Customer Service/Field Service or similar modules). Proven experience managing CRM configurations – entities, forms, views, business process flows, workflows, security roles, and similar setup areas. Technical knowledge and understanding of Infrastructure, Database, IIS, networking and environments in relation to a CRM and Ticketing system is highly desirable Experience with ticketing, booking, or e-commerce style CRM setups (products, pricing, catalogues) is highly desirable. Strong requirement-gathering and functional analysis skills, with the ability to convert business asks into actionable CRM configuration items. Demonstrated experience working as a coordinator/liaison across multiple parties – client, delivery partner, and third-party vendor. Working knowledge of first-line support processes: triage, troubleshooting, prioritisation, and structured escalation. Comfortable working with tools suc…