MRT Bench-Production Analyst, MRT Bench

Production Analyst, Monitored Retrieval Tool (MRT) Bench Summary of Position: Under the direction of both the MRT Bench Manager & Director, the MRT Production Analyst role focuses on ensuring the smooth and efficient operation of automated processes in a production environment. This role involves monitoring bots, troubleshooting issues, managing the digital workforce, and improving support processes. The MRT Production Analyst also documents and supports training on standard operating procedures. The role is also responsible for extracting data from reports, formatting it for the Monitored Retrieval Tool and ensuring proper system access for automated processing. The role collaborates with the MRT Teams to initiate bot processing and reviewing the output for assignment. It also addresses bot issues and ensures that they continue to operate efficiently. They may also be involved in troubleshooting and requesting adjustments to existing bots. Duties & Responsibilities: Monitoring and Maintaining Production Systems: Ensuring maximum uptime and minimal downtime of MRT bots and automated processes. Troubleshooting and Issue Resolution: Investigating and resolving issues encountered in the production environment, including creating and managing production tickets. Process Documentation and Improvement: Developing and maintaining process support documentation and continuously improving support processes internally. Collaboration with Developers and Other Teams: Working with onshore and offshore developers, internal technology teams, and external vendors to diagnose and resolve issues. Knowledge Sharing and Training: Conducting knowledge sessions, providing training to other team members, and mentoring new employees. Managing the Digital Workforce: Ensuring the stability and effectiveness of the robotic workforce. Design Authority: Participating in MRT Design Authority to ensure new automations meet standards. Performance Analysis and Data Collection: Monitoring BOTs in the production environment, collecting data, and performing analysis to identify areas for improvement. Incident Management: Logging production incident tickets and prioritizing defects for resolution. Test and Deploy Fixes: Testing fixes for errors and deploying them to the production environment. Maintain standards of excellence with a high level of productivity Perform other related duties, as assigned, to ensure effective operation of the department and the Company Live by and promote Verisma Core Values Minimum Qualifications: Technical Proficiency: Experience with RPA platforms like UiPath Troubleshooting Skills: Ability to diagnose and resolve issues related to MRT processes. Communication Skills: Ability to communicate effectively with process owners, developers, and other stakeholders. Problem-Solving Skills: Ability to identify root causes and suggest solutions to production issues. Process Documentation Skills: Ability to document and maintain process documentation. High school diploma or GED equivalent required; some college coursework preferred At least four (4) years of experience in medical records management, preferably in a healthcare setting Ability to understand and adhere to HIPAA and state regulations for the release of Protected Health Information (PHI) Proficient with Microsoft Office Suite with a strong emphasis on Excel (e.g. documentation, creating formulas, reporting, etc.) Technically savvy and able to comfortably navigate through multiple systems and workflows Analytical and problem-solving skills to identify and resolve issues efficiently while working independently and meeting productivity expectations Effective written and verbal communication for professional interactions across teams