Moveworks & ServiceNow AI Technologist

Moveworks & ServiceNow AI Technologist **The Opportunity:** The Chief Information Office’s Turbo and Moveworks Team is seeking a detail-oriented junior team member to support the functional delivery and technical enablement of employee-facing automation. In this role, you will help configure, maintain, and improve Moveworks Agent Studio agents and plugins and support integrations with ServiceNow and other enterprise tools to streamline service experiences. You will also gather and document requirements, troubleshoot workflow and integration issues, and perform data analysis to improve outcomes for the ServiceNow–Moveworks AI Assistant, Turbo. Due to the nature of work performed within this facility, U.S. citizenship is required. **What You’ll Work On:** - Support Moveworks agent initiatives across discovery, design, build, test, and deployment activities using an Agile approach. - Configure, build, update, optimize, and test Moveworks Agent Studio agents and plugins to improve productivity, self-service, and employee experience. - Assist with the design, validation, development, and testing of integrations between Moveworks, ServiceNow, and other enterprise tools. - Partner with stakeholders to gather, clarify, and document functional and technical requirements for automation workflows. - Perform structured troubleshooting and root cause analysis for issues across agent behavior, workflows, and integration points such as misrouted intents, unexpected responses, or API errors. - Escalate risks and issues early with clear evidence and analysis. - Assist in tracking operational metrics, usage trends, automation success or failure patterns, ticket deflection indicators, and user feedback to identify improvement opportunities. Join us. The world can’t wait. **You Have:** - 2+ years of experience in automation, AI or analytics support, systems analysis, IT operations, or software delivery - 2+ years of experience working with enterprise systems or service platforms such as ServiceNow, Workday, Salesforce, or Moveworks - Experience with AI tooling and LLM concepts, including prompting, evaluation, or applied use in workflows - Experience working in an Agile delivery environment - Experience with troubleshooting - Experience with requirements gathering and documenting workflows or processes - Ability to follow secure development guidance and implement recommended security practices within assigned tasks - Ability to explain issues clearly and logically - Ability to work with data - Bachelor’s degree in Information Systems, Computer Science, or Engineering **Compensation** At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.…