Move-In Specialist

**Celebrated as the #3 Top Workplace in the D.C. region for 2025 by *The Washington Post since 2019*, Goodwin Living is more than a team – it's a global family of individuals who represent more than 70 countries.** Goodwin Living is proud to be recognized as a Top Workplace in the greater Washington, D.C. region by *The Washington Post* every year since 2019 — and now nationally by *USA Today*. Since 2022, we’ve also been annually recognized as one of the top 100 employers for interns by the Top Virginia Employers for Intern Awards. These honors are based entirely on feedback from our team members, gathered through an annual third-party survey. Here’s what they say makes us stand out: - **Embracing Diversity:** Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice. - **Growth and Opportunities:** We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential. - **Valuing Our Team Members:** By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued. **About The Position** The Move-In Specialist (MIS) is responsible for shepherding reservists through the new resident admission and move-in process, starting with the initial pre-residency medical assessment through their move-in and transition to residential life at Goodwin House. The MIS will collaborate with the Goodwin Living Sales Team to inform and maintain occupancy reporting and will work closely with colleagues across departments to communicate timing and critical details in preparation of welcoming new residents. As the point person for welcoming new residents the MIS is responsible for coordinating with outside vendors (move managers and/or movers, family members, new furniture deliveries, etc.) to ensure a seamless move experience. The MIS also acts as the liaison between the new resident and the team responsible for preparing their future apartment for residency. In this capacity, the MIS is responsible for facilitating finish selections appointments with reservists and maintaining a professional design studio. The pay rate is **$30/hr-$32/hr** plus the opportunity for commission The hours for the role are **8am or 9am-4:30 or 5:30 pm** **Job Duties** 1. Assemble and maintain supply of Medical Packets for distribution by Sales Counselors to prospective residents 2. Receive and process completed Medical Packets and schedule all pre-admission medical assessments 3. Upon reservation, serve as primary point of contact for reservists to field questions and address concerns related to the admission and move-in process 4. Meet with reservists immediately following reservation to review the admission and move-in process and provide related Admission and Move-In Packet. The MIS is responsible for creating and maintaining Admission and Move-In Packet content for their respective community. 5. Work with Goodwin Living Project Management team in support of apartment renovation process, to include facilitating reservist finish selection appointments and maintenance of selections studio. 6. Collect and processes all required new resident admissions paperwork and documentation to ensure resident record is complete on day of admission, including entering data in electronic health record in Matrixcare 7. Coordinate with reservist and moving company to schedule move-in and make all related arrangements (e.g., reservation of freight elevator, secondary deliveries, etc.) 8. Communicate timing and critical details to staff across departments in preparation of resident contract date and move-in to ensure seamless transition for new resident 9. Coordinate resident transitions from residential living to assisted living. In collaboration with Social Work D…