MotorClothes/Merchandise Associate

**Job Title:** MotorClothes/General Merchandise Associate Department: MotorClothes/Merchandise **Supervisor:** MotorClothes/Merchandise Manager **Summary Description** Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department. Resolve difficult customer problems in a courteous and professional manner. Focus on the in-store customer experience, follow up with dealership customers, and presentation of Harley-Davidson MotorClothes/Merchandise. Selling of Harley-Davidson MotorClothes/Merchandise to dealership customers appropriate to their preferences and needs by applying the RPM Sales Process. **Duties and Responsibilities** - Provide excellent customer service to all of the dealership’s customers. - Greet customers immediately, in a courteous and friendly manner. - Meet customer needs, offers options, resolves problems and follows up with customers. - Ensure full customer satisfaction without unnecessarily referring customer to other staff members. - Maintain friendly, helpful demeanor. - Provide professional, knowledgeable, courteous customer service. - Assist customers in locating merchandise, offer additional product that compliments the purchase, takes special orders, answers questions, communicates policies on returns and exchanges. - Point out any sales, specials, new merchandise, fast-selling and slow-selling stock to customers. - Notify customers when special orders or back-ordered items are received. - Possess the ability to work with several customers at one time while maintaining individual customer satisfaction. - Monitor for shoplifting. - Perform cashiering functions in accordance with company cash handling policies and procedures. - Does not accept checks unless processed through cross checks. - Use appropriate verification procedures for credit card purchases. - Follow the Premiums Checkout Process the company has in place. - Maintain accurate customer list in database. - Check price tags for alterations. - Keep sales floor and displays neat, clean and fully-stocked. - Ensure merchandise is attractively displayed and appealing to customers. - Maintain showroom product availability by stocking shelves and displays. - Maintain thorough knowledge of inventory. - Maintain cashiering desk and areas dust free, clean, and organized. - Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc. - Assist with answering incoming calls and directing them to the appropriate person or department. - Handle telephone transactions quickly, and courteously. - Make tags for damaged merchandise, delivers daily to designated area. - Appropriately takes in customers’ defective merchandise for warranty, correctly complete the warranty tag, and deliver the defective merchandise to designated area. - Follow the Ticket to Ride process for customers purchasing bikes. - Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans. - Stay up to date on all required HDU courses. - Attend training sessions to keep current with product knowledge, sales techniques, merchandising, and inventory control issues. - Assist MotorClothes/Merchandise Manager with attaining retail sales plans in MotorClothes/Merchandise. - Follow and practice the RPM sales process providing all customers with consistent treatment. - Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor. - Conduct or participate in periodic physical inventory of all merchandise. - Assist with set-up, organization, and staging of special events such as Open Houses, workshops, fashion shows, etc. - Follow all procedures to complete all paperwork and trackers accurately and in a timely manner. - Remain alert and on the…