Mortgage Servicing Specialist

**Pre-employment background checks, including criminal records, credit reports, and drug tests, will be required. Job offers are contingent on successfully completing all pre-employment background screenings. Applicants must complete all required sections of the application. Incomplete submissions will not be reviewed or considered.** **Summary:** Under the general supervision of the Mortgage Servicing Manager, is responsible for the servicing aspect of all Real Estate Mortgage loans and Home Equity Lines of Credit. **Essential Duties and Responsibilities:** - Responsible for selling and cross-selling Credit Union services to current and potential members. Credit Union services are to be promoted using the "member benefit-based approach". - Fully complies with the requirements of all Credit Union policies, including but not limited to the Bank Secrecy Act, the Patriot Act and OFAC Policies. - Provides Member service for Mortgage Servicing inquiries from both external Members and internal staff, via telephone, email or other forms of correspondence. - Maintains Homeowners Insurance escrow records and processes disbursements for payments of HOI. - Maintains Flood Insurance escrow records and processes disbursements for payments of Flood insurance. - Processes HMDA Edit Checks for all new loans originated and denied loans. - May serve as back-up for other specialists within the Mortgage Servicing team. - Keeps abreast of real estate market and industry operations changes. - May be assigned other tasks by appropriate line supervision. **Supervisory Responsibilities** There will be no direct supervisory responsibilities for this role. **Education/Experience** High School, 4 years related mortgage experience required; 3 years preferred; or equivalent combination of education and experience. **Technical Skills:** To perform this job successfully, an individual should have knowledge of *Microsoft Office* software including *Window*s, *Word, Excel, Outlook* *Email /Calendar* and *Internet Explorer* software. Experience with Encompass Banker and FICS Mortgage Servicer systems and Symitar preferred. **Leadership Skills** **Other Skills:** - Excellent written and verbal communication. Must be detail oriented. - Must have excellent organizational, verbal, and written communication skills. - Strong problem-solving and decision-making skills. - Member- and mission-focused, with a passion for innovation and community impact. - Knowledge of mortgage guidelines for mortgage servicing as well as applicable laws and regulations related to lending. - High level of initiative, creativity, and follow-through. - Must be able to multitask. **Physical Demands:** - May be required to stand, use hands, and reach with arms. - May be required to walk, stoop, kneel, or crouch; occasionally required to sit, climb, or balance. - Must be able to lift up to 25 lbs. - Requires ability to communicate effectively in person, on the phone, and via digital channels. - Vision requirements include close, distance, and peripheral vision, as well as depth perception and focus adjustment. - Regularly required to communicate information and ideas so others will understand both in person, on the phone and via the computer.