Mortgage Loan Closer

**Reports to:** VP, Mortgage **Supervises:** 0(direct) 0 (indirect) **ESSENTIAL FUNCTIONS** - Prepares closing loan package necessary for individual loan types in accordance with Credit Union and Investor guidelines as well as Secondary Marketing commitments and requirements. - Ensures the timely movement and closing of approved loan through the pipeline. - Contacts Title Companies, Attorneys, Loan Officers, Processors, and Insurance Companies to obtain documentation necessary to close mortgage loans. - Monitors loan status on a continual basis to ensure that timely/qualify standards are achieved. - Advises all parties of any changes or issues that may occur to ensure high quality standards and member service. - Performs a pre-closing quality review of loan files prior to releasing closing package. - Reviews all preliminary documents provided from attorney/title company to include, but not limited to: Title binder, survey, termite report, Hazard/Flood insurance binder, Deed, HUD1 Settlement Statement, Power of Attorney and/or Trust documentation. - Completes all disbursement procedures for issuing of funds to attorneys/title company, any necessary refund checks, and release of escrow monies withheld. - Responds to and resolves technical and complex problems that arise. - Follows up on any deficiency requests by Shipping and Post-Closing to ensure timely procedure for loan funding. - Complies with Credit Union Policies and Procedures, as well as regulatory compliance. - Keeps abreast of industry regulations and changes. **EDUCATION/ EXPERIENCE** - Minimum 1 year of experience closing conventional and government loans. - Must be registered annually in the Nationwide Mortgage Licensing System (NMLS) License and all data must be kept up-to-date. - A high school diploma or GED equivalency. - Knowledge of real estate lending criteria, compliance, federal/state regulations. **OTHER SKILLS AND ABILITIES** - Excellent organizational, oral, and written communication skills. - Ability to perform in a fast-paced environment typical to the Mortgage Industry. - Experience with Microsoft Word/Excel. - Experience with Encompass. - Interpersonal Skills – courtesy, tact, and diplomacy are essential elements of the job. Work involves much person contact with other inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. - Multi-tasking in a member service environment is essential. - Ability to work in a paperless environment. **PERFORMANCE MEASUREMENTS:** - Maintain less than 10% error findings during internal and external audits. - Maintain pipeline movement meeting closing dates within 30 days or less. - Maintain member satisfaction both internal and external; maintain customer satisfaction with less than 5% complaints. **SERVICE STANDARDS:** - **Own the Issue** o Build confidence that you will help through your words and actions. o Minimize the team/member’s effort. - **Personalize the Experience** o Show that you care about the person and the issue. o Adapt to the team/member’s pace, style, and emotional tone. - **Be Authentic** o Be genuine. o Be present in the conversation to avoid sounding mechanical. - **Understand, then Solve** o Aim for one-call resolution. o Address the underlying issue vs. just the request. o Be crystal clear on next steps. - **Be Curious to Exceed Expectations** o Pick up on cues and clues indicating other needs. o Engage in conversation to discuss broader needs. o Help the member access additional resources, products, and services to gain more value. **PHYSICAL DEMANDS:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally…