Mooville Guide

**Title:** Mooville Guide **Department:** LDSC **Reports To:** Tour Operations Manager **Employment Type:** Part-Time **Position Summary:** The Outdoor Activities Team Member is responsible for delivering a fun, safe, and memorable experience for all Mooville guests. This role focuses on supervising outdoor activities, ensuring strict adherence to safety procedures, and providing friendly, high-quality customer service. Team members serve as positive ambassadors of Mooville by creating a welcoming environment and assisting guests of all ages. **Duties and Responsibilities:** - Actively monitor guests participating in outdoor activities to always ensure safe behavior. - Follow all Mooville safety policies, procedures, and emergency protocols. - Conduct daily routine safety checks on activity areas, equipment, and surroundings. - Clearly explain rules, safety guidelines, and proper use of equipment to guests - Respond quickly, calmly, and appropriately to incidents, injuries, or emergencies. - Report safety concerns, hazards, or maintenance needs to supervisors promptly. - Greeting guests warmly and assist them with activities, questions, and directions. - Create a positive, inclusive, and engaging experience for guests of all ages. - Communicate clearly and professionally with guests, coworkers, and supervisors. - Handle guest concerns or complaints with courtesy, patience, and professionalism. - Encourage participation and help guests feel comfortable and confident during activities. - Work cooperatively with other team members to maintain smooth operations. - Assist with setup, breakdown, and general cleanliness of activity areas. - Maintain a professional appearance and follow Mooville dress code standards. - Perform additional duties as assigned to support daily operations. **Job Requirements:** - Strong customer service and communication skills. - Ability to follow safety rules, regulations, and procedures consistently. - Have a friendly, outgoing, and positive attitude. - Ability to remain calm and professional in a busy or stressful environment. - Previous customer service experience in an outdoor recreation or safety role. (Preferred) - Be able to lift moderately heavy objects. - Effective listening and communication skills. - Demonstrated integrity and ethical standards. - Able to handle a moderate activity level and maneuver quickly. - Dependable, Available, Responsible, Teachable & Reliable. - Manages time effectively and adapts quickly to changing priorities **Work Requirements:** - Ability to work outdoors in various weather conditions. - Ability to stand, walk, and move for extended periods. - Capability to lift, carry, or move equipment as needed (within reason) - Availability to work weekends, holidays, and peak activity times.