Monitoring Specialist

About the company At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.” By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology. With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber. Now backed by leading VCs and world-class investors including leaders from Booking.com , Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs. Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era. About the role Casablanca (on-site) — 24/7 rotating shifts, including nights, weekends and public holidays Nuitée is hiring a Monitoring Specialist to join our 24/7 Monitoring team and become one of the people who keeps our clients, suppliers and technical platforms running smoothly around the clock. You'll watch the metrics that matter: revenue, bookings, traffic, conversion, API health, supplier connectivity; spot when something looks off, dig into why, and make sure the right people know about it fast. Some days that means catching a supplier connectivity issue before a client even notices it; other nights it means being the person who keeps a live incident under control until it's resolved. This is a growing team, and you'll be joining at a foundational moment: a lot of the monitoring tooling and dashboards you'll rely on don't exist yet, which means you'll have real input into building them. What makes it interesting for you: Real ownership from day one: you'll help design the dashboards, KPIs and monitoring processes the team runs on going forward — not just follow an existing playbook Broad visibility across the business: you'll work directly with Engineering, Key Account Managers and leadership, and become the person people trust for a clear read on what's actually happening You'll build a rare skill set: reading dense operational data fast, diagnosing root cause across client, supplier, connectivity, API and mapping issues, and knowing exactly when to act versus escalate You're joining a fast-growing company: Nuitée has grown significantly since 2022 and raised a $48M Series A led by Accel, and this team is central to keeping that growth healthy The kind of problems you'll work on: Why did bookings or revenue for this client just drop — and what do we do about it? Is this API error a one-off blip or the start of something bigger? Is this a client issue, a supplier issue, a connectivity issue, or something in mapping? How do we build the dashboards and alerts so the team catches problems before they become incidents? This role fits someone who: Has 2+ years of experience in monitoring, operations, data analysis, technical support, revenue operations or a similar role Is comfortable working with large volumes of data, and genuinely enjoys spotting patterns and anomalies in it Has strong Excel/Google Sheets skills (SQL or BI experience is a plus) Can investigate issues using logs, dashboards and system data without needing someone to hold their hand Communicates clearly — you can explain a technical or data-driven issue so people who aren't in the weeds with you understand it and act on it Stays calm and makes good calls under pressure, especially during live incidents Is genuinely…