Mobile Service Technician

# **Diesel Technician-Mobile** **Department:** Service **Reports To:** Service Manager * * * ### **Overview** McCandless Truck Center is one of the region’s premier Commercial Truck Sales & Leasing Dealerships, proudly serving the Colorado Springs area for many years. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We’re interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers! Our Technician is responsible for performing high-quality maintenance and repairs on International Motors and IC Bus vehicles. This role ensures safety, customer satisfaction, and efficient operations by following established repair procedures and maintaining a clean and organized workspace. * * * ### **What We Offer:** - Health Insurance - 80% of employee premiums are company paid! - Free Dental & Vision insurance for employees! - Life Insurance Policy - 401(k) plan with company match - PTO and Vacation Days - Paid Training - Proficiency bonuses for Technicians - Fantastic Culture and Work Environment * * * ### **Key Responsibilities** - **Prepare for service events** by reviewing repair orders, gathering necessary information, securing tools, and ensuring timely access to required parts. - **Perform maintenance and repairs** accurately and safely by following established standards—conducting inspections, sourcing additional information or parts, managing deviations, and returning unused or core parts. - **Document work thoroughly** by clearly describing completed repairs in the repair order, clocking off appropriately, completing handovers when needed, and coordinating the next job to maintain workflow. - **Apply technical expertise** in troubleshooting, repair methods, vehicle systems, and proper tool usage to service International Truck and IC Bus products. - **Maintain up-to-date product knowledge** of International and IC Bus offerings, applying this to align customer solutions with the company’s value proposition. - **Promote safety and compliance** by coaching on best practices, ensuring equipment is maintained, and following all health and safety policies and regulations. - **Mentor coworkers and apprentices** through hands-on coaching, knowledge sharing, and guidance to encourage skill growth and team success. - **Communicate effectively** with team members, leadership, and customers to promote understanding, build trust, and encourage collaboration. - **Deliver exceptional customer service** by maintaining strong relationships, understanding needs, and providing professional, timely support. - **Take ownership of challenges and opportunities** by addressing issues promptly, finding practical solutions, and continually seeking process improvements. * * * ### **General Knowledge and Skills You Will Need** - **Maintain** **up-to-date knowledge** of International and IC Bus products and services, applying this understanding to daily tasks and aligning customer solutions with the company’s overall value proposition. - Apply knowledge of International’s **repair and maintenance procedures**, including troubleshooting techniques, technical vehicle systems, tools, and documentation, to effectively service and repair International Truck and IC Bus products. - **Communicate clearly and respectfully** with team members, leadership, and customers to promote understanding, build trust, and encourage open dialogue. - Motivate and encourage team members to **strive for excellence** by fostering confidence, resilience, and a shared commitment to team goals in a supportive and success-oriented environment. - Effectively **plan and organize daily tasks** by setting clear priorities and using available resources to meet goals that support overall team and organizational success. - Identify and solve **routine issues** by developing practical, cost-effective, and customer-frien…