Mitigation Technician - Tier 1

**OVERVIEW** Jenkins Restorations upholds a vision to be the restoration firm of choice in existing and future markets while upholding Biblical values. The Mitigation Technician reports to the General Manager with accountability for providing excellent service for those who have been victims of disaster and for restoring property and lives with a servant’s heart. They should embody Jenkins Restorations’ core values, including, **C**an-do Attitude, **E**xcellent Execution, **D**o the Right Thing, **A**ctions of a Servant, and **R**esponsible Stewardship (**C.E.D.A.R**). The Mitigation Technician is primarily responsible for physically performing the water and storm damage cleanup for properties and providing excellent customer service skills. This is a labor-intensive construction related position that has a rotating on call / response requirement. **JOB RESPONSIBILITIES for the Mitigation Technician** **:** - Mitigation Technician cleans and dries out internal/inside areas of damaged property - Identifies items that are wet with a specialized equipment - Removes drywall, pulls up flooring, clears out all debris - Pumps water out with extraction equipment - Dries out water damaged materials with drying equipment - Mitigation Technician provides excellent customer service to property owner - Mitigation Technician effectively communicates job updates/progress with clients, insurance representatives and Project Manager - Mitigation Technician responds 24x7 as needed - All other duties as assigned **QUALIFICATIONS AND SKILLS:** - **Experience:** Successfully completed the IICRC WRT course or another industry recognized/approved class; or one to two years related experience and/or training; or equivalent combination of education and experience. **MATHEMATICAL SKILLS:** Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. **LANGUAGE SKILLS**: The Mitigation Technician must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Demonstrate the ability to write routine reports, correspondence, and the ability to speak effectively to customers and/or employees of organization in the English language. **TECHNICAL SKILLS**: To perform this job successfully, the Mitigation Technician should have knowledge of industry related software be able to “touch type” and be familiar with software like Microsoft Office Suite (Excel, Word, Outlook, etc.); able to communicate via cell phone and appropriate apps. **REASONING ABILITY:** The Mitigation Technician should possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. They should also have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in the English language. **PHYSICAL REQUIREMENTS:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. While performing the duties of this job, the employee is regularly required to visit project sites that have incurred catastrophic events from fire, water, and storm damage and could require access…