Mitigation Technician - Tier 1

The Water Mitigation Technician is primarily responsible for physically performing the water and storm damage cleanup for properties and providing excellent customer service skills. This is a labor-intensive construction related position that has a rotating on call / response requirement. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** - Water Mitigation Technician cleans and dries out internal/inside areas of damaged property - Identifies items that are wet with a specialized equipment - Removes drywall, pulls up flooring, clears out all debris - Pumps water out with extraction equipment - Dries out water damaged materials with drying equipment - Water Mitigation Technician provides excellent customer service to property owner - Water Mitigation Technician effectively communicates job updates/progress with clients, insurance representatives and Project Manager - Water Mitigation Technician responds 24x7 as needed - All other duties as assigned - Willing and able to engage in manual labor, which can be physically demanding able to regularly lift/carry 50 lbs and, on occasion, up to 100 lbs - High School diploma or GED required and/or equivalent combination of education and experience - Excellent customer service and communication skills using English language - Due to the Emergency Response aspect of this position, work schedules typically include On Call participation (24x7) with modifications in work schedule being dependent on local On Call status - Willing and able to work and be available for overtime when needed - Great attitude, trustworthy, dependable, and a pleasant personality - Willing to receive appropriate vaccines/medical requirements - Able to pass a background check, driving record check, and regular employee drug screenings **SUPERVISORY RESPONSIBILITIES:** None