Mitigation Technician

## Description **Job Title: Mitigation Technician** **Location:** Corporate-Carrollton Tx **Department:** Mitigation **Reports To: Mitigation Manager** **Job Summary** The Mitigation Technician is responsible for responding to water, fire, smoke, and mold damage incidents at residential and commercial properties. This role involves mitigating damage, performing clean-up, and assisting in restoring properties to pre-loss condition. The technician will follow industry best practices, safety standards, and company protocols while providing excellent customer service. **Key Responsibilities** - Respond to emergency mitigation calls for water, fire, smoke, and mold damage. - Perform water extraction, drying, and dehumidification using appropriate equipment. - Inspect and assess affected areas to determine the scope of work. - Remove damaged materials safely and responsibly. - Set up and monitor equipment such as air movers, dehumidifiers, and moisture meters. - Document work performed accurately, including photographs, notes, and reports. - Follow OSHA and always company safety protocols. - Maintain tools, equipment, and vehicles in good working conditions. - Communicate professionally and clearly with customers, project managers, and team members. - Assist in the overall restoration process, including packing, cleaning, and rebuilding tasks as needed. **** **Qualifications** - High school diploma or equivalent. - Previous experience in restoration, construction, or related field is preferred. - Knowledge of water, fire, and mold mitigation techniques and equipment. - Ability to operate mitigation equipment safely and efficiently. - Strong attention to detail and problem-solving skills. - Excellent communication and customer service skills. - Physical ability to lift to 50 lbs, climb ladders, and work in confined spaces. - Valid driver’s license and reliable transportation. **Working Conditions** - Work is primarily performed on-site at client locations, which may include residential and commercial properties. - Exposure to water, mold, dust, smoke, and debris is expected. - Ability to work flexible hours, including evenings or weekends, based on emergency calls. **Opportunities for Growth** - Training in advanced mitigation techniques (IICRC certifications encouraged). - Career advancement to lead technician, project manager, or supervisory roles.