Mitigation Lead Technician

**Benefits:** - 401(k) matching - Dental insurance - Health insurance # Mitigation Lead Technician **Mesa, AZ** Help People Recover After Disaster. Lead a Team That Makes a Difference. We don't just dry buildings—we restore homes, businesses, and peace of mind. We are looking for an experienced **Mitigation Lead Technician** who takes pride in quality workmanship, leads by example, and enjoys helping customers through difficult situations. If you're looking for a company that values professionalism, teamwork, accountability, and opportunities for advancement, we'd like to meet you. What You'll Do As a Mitigation Lead Technician, you will oversee water, fire, mold, and other emergency restoration projects while leading a crew in the field. You will ensure projects are completed safely, efficiently, and according to company and insurance standards. Responsibilities - Lead mitigation crews on residential and commercial restoration projects. - Retrieve work orders and ensure trucks are stocked with the proper equipment and materials. - Perform water extraction, demolition, structural drying, and other mitigation services. - Monitor drying equipment and complete daily moisture readings and documentation. - Complete drying records, sketches, scopes, notes, and photographs using mobile software. - Maintain quality control on every project and ensure company standards are met. - Explain the restoration process and next steps to homeowners and commercial clients. - Communicate professionally with insurance adjusters, property managers, and customers. - Obtain customer approvals, signatures, and collect payments when required. - Train and mentor technicians while promoting teamwork and accountability. - Ensure all safety procedures and company policies are followed on every job. - Communicate daily job progress and any customer concerns with office staff and management. - Assist with emergency after-hours response as part of the on-call rotation. What We're Looking For The ideal candidate is dependable, organized, customer-focused, and capable of leading others in fast-paced emergency situations. Qualifications - High school diploma or GED. - Valid driver's license with a clean driving record. - Previous experience in water, fire, mold, or disaster restoration. - Leadership or crew management experience preferred. - Strong customer service and communication skills. - Comfortable using tablets and mobile software for documentation. - Ability to prioritize multiple tasks and meet deadlines. - Strong attention to detail and problem-solving abilities. - Experience with Xactimate is a plus but not required. Preferred Certifications The following certifications are preferred but not required: - IICRC WRT – Water Damage Restoration Technician - IICRC ASD – Applied Structural Drying - IICRC FSRT – Fire & Smoke Restoration Technician - IICRC OCT – Odor Control Technician Physical Requirements This position requires the ability to: - Frequently lift and move up to 70 pounds. - Stand, walk, bend, squat, crawl, climb ladders, and work in confined spaces. - Work in residential, commercial, and outdoor environments in varying weather conditions. - Wear personal protective equipment, including respirators, when required. - Respond to emergency situations during evenings, weekends, and holidays as needed. We are a locally owned company with the resources and reputation of one of the most recognized restoration brands in the industry. We offer: - Competitive pay based on experience. - Overtime opportunities. - Paid training and professional development. - Career advancement opportunities. - Company vehicles for qualified positions. - Health benefits. - Paid vacation and holidays. - Supportive team environment. - Opportunity to earn additional certifications. Join Our Team If you enjoy solving problems, helping people during difficult times, and leading a team that takes pride in quality work, we'd love to hear from you. Apply today and become part of a…