Mitigation Coordinator

Responsive recruiter **Benefits:** - 401(k) - 401(k) matching - Bonus based on performance - Competitive salary - Dental insurance - Free uniforms - Health insurance - Opportunity for advancement - Paid time off - Parental leave - Training & development - Vision insurance - Wellness resources **Job Title:** Mitigation Coordinator **Reports to:** Director of Mitigation **Position Overview:** Paul Davis is growing and seeking a **Mitigation Coordinator** who will act as the administrative, scheduling, communication, and compliance support function of the Mitigation Department. This role functions similarly to an administrative assistant while acting as a departmental coordinator responsible for mitigation file **oversight** (not ownership), customer and adjuster communication, dispatch support, scheduling assistance, collections follow-up, and third-party administrator (TPA) compliance. The Mitigation Coordinator does **not own mitigation files**, but is accountable for ensuring files are audit-ready, up to program standards, and progressing without unnecessary delays. When deficiencies or recurring issues are identified, this role escalates them to the responsible lead and mitigation leadership. This position plays a critical role in protecting revenue, reducing cycle time, maintaining customer confidence during approval delays, and minimizing compliance misses. **Why Paul Davis?** Join the leading restoration team to help us be THE difference-maker in the communities we serve while delivering exceptional results. We are a purpose-driven business, focusing on our Vision, Mission, Values and Paul Davis’ 10 Serving Basics…this is how we will win. **Our Vision:** To provide extraordinary care while serving people in their time of need**. Our Mission:** To provide opportunities for Great People to deliver Best in Class Results. **Our Values** Deliver what you promise. Be Direct with Respect for the individual. Have pride in what you do. Practice continuous improvement. Do what it takes to win. **Key Responsibilities:** - Coordinate mitigation job flow from intake through closeout by maintaining file oversight, auditing documentation, and following up on deficiencies to support audit readiness and timely completion. - Support daily intake, dispatch, and scheduling activities, including job entry, technician coordination, on-call support, and appointment scheduling to keep work moving efficiently. - Serve as a primary communication point for customers during active mitigation jobs by providing updates, managing expectations, documenting interactions, and escalating concerns when needed. - Coordinate with insurance adjusters on approvals, documentation, and claim-related issues to reduce delays and maintain clear file records. - Assist with collections and accounts receivable follow-up by supporting documentation, communicating on outstanding balances, and escalating unresolved payment issues. - Maintain compliance across TPA and program platforms by updating required systems, verifying claim and adjuster information, and ensuring documentation meets program standards. - Track file deficiencies, delays, and recurring issues, and provide reporting and escalation support to mitigation leadership. - Provide backup support for timekeeping, documentation, and other operational needs, including participation in the on-call rotation. **Requirements:** - Minimum 2 years of administrative, coordinator, or customer service experience (restoration, construction, or insurance‑related industry preferred). - Strong computer proficiency, including Microsoft Office, Outlook, RMS, and cloud-based systems. - Experience with data entry, documentation control, and high‑volume phone communication. - Prior experience with TPA platforms or compliance-driven environments strongly preferred. - High attention to detail with strong follow‑through. **Key Competencies** - Strong compliance mindset without direct file ownership - Clear communicator with customers…