Microtransit Operations Supervisor

## Description ## Mission **Our Destination** To optimize public transit systems, strengthen economies, and enhance quality of life, making distances feel shorter and bringing people together. **Job Summary:** People are at the heart of our business. We lead by example in promoting and ensuring we maintain a strong safety culture, where strict adherence to risk mitigation and safety/security protocols of our employees, passengers, clients, and communities is critical. We are seeking a Micro transit Operations Supervisor, who focuses on vision, clarity, and integrity. The Microtransit Operations Supervisor / Road Supervisor is responsible for overseeing the safe, efficient, and customer-focused delivery of VoTran’s microtransit VoRide and demand-response services. This position provides direct field and operational supervision of Operators, supports dispatch and real-time service management, and ensures compliance with safety, ADA, and company policies. This role acts as a visible, on-the-ground leader—bridging Operations, Dispatch, Customer Service, Maintenance, and Technology—to maintain service reliability, support employees, and enhance the customer experience. The Microtransit Operations Supervisor / Road Supervisor reports to the **Operations Manager.** If you are committed to safety, passionate about service, and inspired to shape the future of transit, we invite you to join our team. **Core Responsibilities** Supervises microtransit service operations, combining dispatch/radio supervision with responsibility for on-road supervision and operator oversight. Duties include maintaining operator attendance/records, monitoring in-service vehicles for pickups/drop-offs adherence, handling schedule revisions, managing extra boards, logging in data, documenting incidents, and ensuring service reliability and regulatory compliance. Responsible for coordinating with central management, responding to emergencies or service disruptions, and maintaining accurate service data and reports. Supervises daily transit operations, provides dispatch and on-road guidance, monitors operator performance and safety compliance, handles assignments and relief work, and maintains schedule adherence. Provides field dispatch, communication support, and shift supervision across fixed-route, demand-response, and van operations — useful in multi-modal transit agencies. **Preferred Education and Experience: Essential Functions / Process Responsibilities include the following: other duties may be assigned as necessary:** High school diploma or equivalent required. Associate’s degree in transportation, management, or related field preferred. Minimum **2–5 years of experience** in transit operations, dispatch, microtransit, or transportation supervision preferred. Supervisory or lead experience strongly preferred. Valid driver’s license with acceptable driving record Ability to sit, stand, and walk for extended periods. Ability to work in office, field, and vehicle environments. Ability to lift moderate loads and operate vehicles if required. Must be able to work under stressful conditions and respond to emergencies. - Demonstrated success in managing multiple priorities in a fast-paced, dynamic environment. - Ability to work independently with sound judgment and integrity. - Union experience is strongly preferred. - Expertise of the systems, policies, procedures, and regulations that apply to the transit system. - Understanding of regulations set forth by applicable DOT, FTA, EEOC, ADA, Title IV, and any other regulatory entity that may apply. - Detailed knowledge of the geographical layout of the transit area of operation. · Consciously creates a workplace culture that is consistent with the overall organization and emphasizes the identified vision, guiding principles and values of the organization. May assist with vehicle operator tracking system for bus operator performance and evaluations. · Provide direct supervision to microtransit and demand-respon…