Mesa Medical Assistant Supervisor

**POSITION SUMMARY** The Medical Assistant Supervisor oversees the daily operations of a clinical site, ensuring efficient and profitable service delivery. This role supervises both clinical and non-clinical support staff, coordinates with providers and departments, and manages patient flow and related systems to maintain a safe, positive environment. Additionally, the supervisor is required to fulfill all responsibilities associated with the roles of Associate Medical Assistant, Medical Assistant, and Senior Medical Assistant. **EXPECTATIONS** Every Adelante Leader will strive to maximize the performance and contribution of each team member to Adelante Healthcare and the community that we serve every day. Leaders will set clear performance expectations, provide on-going feedback and coaching to improve results and outcomes and provide regular performance evaluations. Leaders are also expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and model for all other employees the highest standards of personal integrity, professionalism, and competence. **OUR CORE VALUES** - **I**nclusion - **N**urture - **S**ervice - **P**urposeful - **I**ntegrity - **R**esilient - **E**ngaged **ESSENTIAL SKILLS AND EXPERIENCE:** - High school diploma or GED from an accredited institution plus advanced training - Graduation from an approved medical assistant training program - Certified Medical Assistant required - Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross - Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations - Minimum four (4) years healthcare experience, which includes three years healthcare leadership experience leading a team with multiple providers, or two (2) years in a Coordinator role with a development plan - Clinical competency with background as Medical Assistant, nursing if applicable - Ability to solve problems using a logical, systematic approach - Demonstrated management, leadership, diplomacy, and customer service skills - Experience in applying continuous quality improvement techniques in delivery of care to improve patient health outcomes - Proven ability with productive and efficient time management; and fulfilling commitments - Demonstrated understanding in the use of technology infrastructure (email, web-based tools, internet, etc.) and applications (Excel, Word, etc.,) appropriate for the performance of his/her job - Ability to help others increase their knowledge, skills, and abilities to enable them to perform at a higher level - Ability to provide effective personnel performance management - Demonstrated ability to promote teamwork within work unit and across departmental/organizational lines - Ability to measure and report departmental cost performance - Ability to accept and promote change as positive; taking into account other’s concerns - Experience with management information systems and electronic health records (EHR) software - Ability to work effectively with staff, clients, associates, and the community - Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements **POSITION REPONSIBILITIES/ESSENTIAL:** **Team Leadership** - Monitor and evaluate staff performance for quality purposes and maintain appropriate documentation - Maintain accurate time and attendance records - Assure compliance with applicable federal state and local legislation, e.g. FMLA, Workers Compensation, ADA, etc. - Recruit, interview, orient, train, and mentor staff - Organize staff‘s daily work activities and schedu…