Merchant Opening Lead

Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it We’re looking for a Merchant Opening Lead for our payments operations in The Gambia who is experienced in managing teams, executing on-field strategy for a large team, resourceful, and excited about rolling up their sleeves to work in the field. You'll be responsible for the daily operations of our field opening teams in The Gambia as we rapidly scale our business. The job entails planning and executing acquiring merchants at scale and maintaining desirable transacting rates at merchants. In this role, you'll: Manage the Merchant Opening team which is responsible for growing Wave’s merchant base in The Gambia by opening, training, and branding merchants, along with monitoring merchants’ continued use of the payment product. Identify and find solutions to critical blockers for merchant growth and high usage of our payments products. Build the roadmap for the opening team in The Gambia to achieve its cycle objectives: Work closely with internal teams (distribution, admin, marketing, agent, people, etc.) to align key objectives and operationalize strategies. Build and own operations of Wave's field opening teams (in charge of merchant acquisition and quality of network) with the processes and people needed as we rapidly scale across The Gambia Design and build the processes to open quality merchants at scale with the relevant stakeholders (compliance, admin, distribution, support) Develop any training to give existing and new staff the right skills and expertise to serve our merchants and payers Coordinate the development, roll-out and management of Wave’s merchant network in The Gambia through the acquisition and growth of quality merchants in compliance with an approved process. Set your team up for success by working collaboratively with them to identify, and execute the most leveraged projects; creating a learning environment; and tracking and evaluating performance. Provide guidance and feedback to help team members strengthen the knowledge and skills needed to meet their OKRs. Lead the analysis of merchant performance; identify what is working and what is not; and take actions to ensure a high standard of service and sustainable growth. Work closely with our Risk & Fraud department to minimize fraud cases and threats to the security of Wave merchants and payers. Help build the playbook to make payment operations launches even faster and more successful in future markets. Help to develop Wave’s global strategy by sharing insights and learning from the team’s experience in The Gambia Lead by living Wave's values, and ensure they're deeply ingrained within your team. Key details Location: You'll work from our office in Kotu and may travel to field locations. Work authorization in The Gambia is required This is a permanent position Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 mon…