Merchandiser Supervisor

**Department:** Retail Services **Job Status:** Full Time **FLSA Status:** Exempt **Reports To:** Merchandiser Manager **Job Type:** Non-Union **Amount of Travel Required:** Frequent travel from office to merchandising locations. Neighbor island travel on occasion. **Work Schedule:** Monday – Friday, Nights, Weekends and holidays as needed. **Positions Supervised:** Merchandisers **POSITION SUMMARY** Responsible for the support, supervision, coach, lead, motivate and train full time and part time Merchandisers for Hawaii Coffee Company. Assist with directing, administering and coordinating the day to day activities of the Retail Sales Services department to achieve the company’s goals and ensure standards of merchandising. The Mechandiser Supervisor will be a competent individual who is able to coach employees and is result driven and focused. **ESSENTIAL FUNCTIONS** **Essential Functions Statement(s)** - Regular attendance as required. - Establish and maintain Customer rapport by providing outstanding customer service. - Assists with maintaining and enforcing departmental and company’s policies and procedures. - Assists in training and developing team with new and existing programs. - Assists in setting performance goals and deadlines. - Provides administrative assistance for department. - Ensure employee’s understanding of organized workflow and duties. - Shares communications between team and management. - Creates and maintain reports to monitor department activities. - Reassigns routes as needed to ensure proper coverage to retail accounts. - Ensures integrity of displays in all assigned account locations. - Ensures shelf compliance in all assigned account locations. - Conducts periodic route inspections to ensure standards of merchandising and schematic compliance. - Correctly and promptly follow specified company procedures required for the appropriate handling of all Emergency Responses and Safety practices. - Assists in hiring and training of Sales/Service Associates. - Assists with annual evaluations of Sale/ Service Associates. - Ensures adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises. - Performs other related duties as required or assigned. **Other Functions:** - Monitor team productivity. - Maintain timekeeping and personnel records. - Assists with resets at retail and military accounts. - Maintain weekly department schedules for Part Time Merchandisers. - Maintain monthly department schedules for Full Time Merchandisers. - Regular attendance is required for this position. - Maintain clean and organized work areas. - Performs other related duties as assigned. **POSITION QUALIFICATIONS** **Competency Statement(s)** - Communication, Written – Ability to communicate in writing clearly and concisely. - Organized – Being organized or following a systematic method of performing a task. - Communication, Oral – Ability to communicate effectively with others using the spoken word. - Responsible – Ability to be held accountable or answerable for one’s conduct. - Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace. - Accountability – Ability to accept responsibility and account for his/her actions. - Reliability – The trait of being dependable and trustworthy. - Friendly – Ability to exhibit a cheerful demeanor toward others. - Customer Oriented – Ability to take care of the customer’s needs while following company procedures. **Mental Demands:** - Ability to work under stressful conditions - Able to interact with others with courtesy and tact - Ability to manage and prioritize multiple projects in an organized and efficient manner - Ability to respond to crisis situations in a calm and effective manner - Ability to complete projects on schedule **Communication Demands:** The position requires talking to co-workers, customers, vendors; requires written communications to and from co-workers, customers and vendors, talking on the tel…