Membership Services Coordinator

## Overview The New York Athletic Club, founded in 1868, is a platinum and emerald-rated, private club. The NYAC remains steadfastly committed to its roots, supporting athletes at the highest levels of Olympic competition while providing world class facilities at its two locations – the Manhattan City House and Travers Island in Westchester County – for those of its members who wish simply to remain fit and healthy. ## Description The prestigious New York Athletic Club, one of the world's premier clubs, established in 1868 and located on Central Park South in Manhattan is seeking a Membership Services Coordinator. The candidate for this position will assist the Membership Services Office by serving as a responsive liaison to members regarding all aspects of membership. The Membership Services Coordinator will assist members during their election process and throughout the tenure of their membership. The coordinator will support the Membership Team by answering membership e-mails and calls, which may relate to billing inquiries, transfer requests, reinstatement, and resignation inquiries. The coordinator will assist in administrative tasks within the Membership Office, such as prepping monthly board items, entering applications for membership, and assisting/attending with the monthly candidate interview sessions and the Prospective Member's Reception. The coordinator must adapt to changes in policies and procedures and will be expected to assist in any other general duties assigned. Candidate must have excellent written and oral communicational skills, strong work ethic, highly organized with a strong attention to details. Ability to multi-task and prioritize is a must. Candidate should be capable of handling a high volume of calls and e-mails. Candidate must be willing to work occasional late nights and select weekends. **Responsibilities**: 1. Membership E-mails/Calls 2. Assisting with Election Process, including candidate proposal entry 3. Board Prep and processing 4. New member orientations 5. Transfers, resignation, reinstatement requests 6. Providing Club Tours 7. Prospective Members’ Receptions 8. Membership roster data entry and filing 9. Membership and Intra Club events, including assisting with check ins 10. Membership and Email Campaigns 11. Payment follow-ups 12. Monthly Interview Prep 13. Any other general duties assigned **Requirements**: - Must have a bachelor’s degree; Hospitality/Communications/Public Relations preferred. - Prior experience in the Hospitality field a plus. - Must be proficient in all Microsoft programs. - Experience with Jonas or similar club management software a plus. - Experience using Canva and Excel a plus.