Membership Director

Are you an enthusiastic people-person who thrives on building relationships, inspiring others, and creating a welcoming environment? At the YMCA, we're more than a gym- we're a community dedicated to strengthening individuals, families, and neighborhoods. Bring your passion. Bring your leadership. Bring your fun. Together, we'll build a stronger community. Apply today to join our team at our Wells Ave location! **POSITION SUMMARY:** Ensures successful operation of the Membership Department including staff supervision and development, superior customer service, community relations, collaborations, budgeting and financial results. Implements new procedures and methods to achieve strategic membership goals for the Association. Leads recruitment efforts of new members, retention of existing members and supervision of assigned staff. Assists in the development of plans and implementation of new procedures and methods to achieve strategic goals. Assists in the creation and implementation of a maintenance plan to ensure safe, clean, and well-maintained buildings and grounds. This includes helping oversee maintenance staff. **OUR CULTURE:** Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing and will support you in your journey to develop your full potential. We are determined: more than anything else, we are on a relentless quest to make our community stronger, beginning with you. **MEMBER SERVICE STATEMENT:** Members are the heart of this organization. They are the reason we exist. Members are the most important visitors we have, whether they visit by mail, phone or in person. They are not statistics and always deserve our respect. No matter what we are hired to do, satisfying member’s needs and wants are everyone’s first and most important responsibility. **ESSENTIAL FUNCTIONS:** Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction. Monitors monthly financial reports to ensure that revenue targets are met, and expenses are managed. Assists VP of Association Member Engagement & Wellness to develop and manage the department budget related to the position, achieving all sales goals. Ensures operational membership growth of the YMCA through member recruitment and retention, pricing strategies, promotions and collaborations. Recruits and hires diverse staff and volunteer teams across multiple dimensions of diversity. Onboards and develops them for success. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals. Models’ relationship-building skills and listening skills in all interactions. Actively supports the organization’s DEIB commitments by modeling equity, diversity, inclusion, and belonging in daily work. Recommend and helps implement strategies and initiatives that advance the organization’s diversity goals. Oversee monthly staff training, ensuring consistent safety/emergency response training is reviewed, understood, and performed. Maintain complete familiarity of all risk management procedures and policies for the organization. Lead role in keeping membership system updated. Identify risks and barriers and develop solutions to remove those barriers. Elevate issues to appropriate levels of attention and drive to definitive decisions resulting in a clear path forward. Leads training of the new membership system to ensure a positive culture of commitment to the convers…