Membership Coordinator

**ABOUT US:** Nestled along the iconic Sunset Strip, **The Bird Streets Club** is Los Angeles' newest and most exclusive private members club. Designed for an exceptional community of leaders, innovators, creators, and tastemakers, the Club offers an intimate sanctuary where world-class hospitality, elevated dining, and meaningful connection come together. Managed by **The h.wood Group**, one of the industry's most influential hospitality and lifestyle companies, The Bird Streets Club delivers unparalleled service, unforgettable experiences, and a culture rooted in discretion, excellence, and genuine hospitality. **ROLE SUMMARY:** The Membership Coordinator plays a critical role in shaping the member experience while supporting one of the Club's most valuable assets—its membership community. This position combines luxury hospitality, relationship management, operational excellence, and strategic membership administration. Acting as both the steward of the membership database and a visible ambassador within the Club, the Membership Coordinator ensures every stage of the member journey—from nomination through onboarding and ongoing engagement—is seamless, thoughtful, and highly personalized. Reporting to the Senior Director of Membership, this individual serves as the primary administrator for the Club's membership platform (PeopleVine), while collaborating closely with operations, marketing, events, finance, reservations, and ownership to support the continued growth and evolution of the Club. The ideal candidate is highly organized, emotionally intelligent, proactive, and thrives in a luxury hospitality environment where exceptional service, discretion, and attention to detail are expected. **RESPONSIBILTIES:** **Membership Operations** - Own the day-to-day administration and integrity of the Club's membership database and CRM platform (PeopleVine) - Ensure all member records, profiles, billing information, communications, and account activity are accurate and up to date - Develop and maintain organized systems that support the continued growth and scalability of the membership program - Monitor membership activity, renewals, waitlists, utilization, and reporting metrics **Membership Experience** - Serve as a primary point of contact for members, delivering highly personalized service across phone, email, text, and digital communication channels - Build meaningful relationships with members through consistent in-person engagement within the Club - Anticipate member needs and collaborate with Club leadership to resolve requests with efficiency and professionalism - Support the creation of memorable member experiences that reinforce the Club's luxury brand standards **Membership Admissions & Onboarding** - Coordinate the full membership journey, including nominations, application tracking, vetting, committee materials, acceptance, onboarding, and welcome experience - Research prospective members and prepare briefing materials for Membership Committee and ownership review - Schedule prospective member meetings, tours, interviews, and follow-up communications - Execute a polished onboarding experience that introduces new members to the Club's services, culture, and community **Member Engagement & Programming** - Assist in developing exclusive member programming, events, and experiences that strengthen member engagement and community - Partner with operations and events teams to successfully execute membership-focused activations - Support member communications including newsletters, announcements, event invitations, and Club updates - Contribute ideas that enhance member satisfaction, retention, and overall Club culture **Reporting & Strategy** - Prepare membership reports, dashboards, and presentations for ownership and senior leadership - Track membership growth, acquisition, waitlist performance, and engagement metrics - Identify trends and opportunities that improve the overall membership experience - Assist with strategic in…