Membership and Sales Representative

## Description # Job Title: Club Experience Advisor # Job Purpose - Inspire members and prospects to live a healthy way of life by encouraging their involvement with fitness through membership options, programs, and services. - Increase membership base by enrolling new members and maximizing retention. - Assist members with account maintenance and articulate an extensive knowledge of Club Fit membership options, products, and services. - Generate revenue for the Club through honest and enthusiastic membership and program prospecting, sales and genuine hospitality. - Full time (35-40) hours per week. Sunday availability is a must. # Operations **Manage Sales:** - Provide effective membership and program information to guests, determine their needs, and wants, and match those needs and wants with the appropriate programs and membership options. - Generate at least two new corporate contacts per year demonstrating a commitment to embracing the neighborhood. - Thoroughly understand prospect inquiries regarding using the club to determine the best membership or program options. - Contribute to meeting and exceeding established monthly goals in membership sales, base, and revenue. **Prospect Management:** - Greet all inquiries in a friendly and professional manner by responding attentively and promptly to inquiries and suggestions. - Ensure prospect information is submitted accurately and in full, into the system for appropriate follow-up and mailings. - Obtain the registration information of non-member participants to follow up with them to explain additional club offerings, including membership. - Conduct prospect calls and schedule appointments as directed each month by Executive Club Experience Director - Complete timely follow-up for all prospects according to systems outlined in training manual. - Get referrals from existing membership base and while prospecting leads. - Achieve Club team goals through persistent and enthusiastic outreach. - Manage database of prospects, program participants and members to ensure follow up, integration, hospitality, and opportunities for future sales potential. - Monitor guest registration procedures set forth by the Director to generate more membership sales. **Account Management:** - Complete all agreements and registration forms accurately and promptly. - Follow up regularly and professionally with new program and membership participants to ensure they are properly integrated into their new endeavor at Club Fit - Proactively engage all members and guests. Build strong relationships with members and staff. - Process membership account changes and program registration changes within a timely manner. - Maintain member’s financial information and club database records confidential. - Assist with Accounts Receivable collection to ensure records are accurate and clearly communicated. - Assist with monthly freeze processes and membership renewal processes. - Ensure accuracy of monthly reporting by assisting with review and calculations - Maintain up to date records including scanning of new contracts and notices. - Ensure all new members are set up on the Club Fit App and well versed in the benefits and functions. **Communication**: - Keep financial information and club database records confidential. - Spend time throughout the club interacting with members, ensuring that the members are certain that we care about their well-being. - Keep channels of communication with co-workers and management open; demonstrate a commitment to embracing the neighborhood. # Department Strategy and Planning - Deliver service that convinces members we care about their well-being. - Perform other duties as assigned. # Professional and Technical Knowledge - Bachelor’s degree in business related field - Ongoing Club Fit Training in 1Huddle - Blood borne Pathogens, Emergency Response Protocol (ERP), Sexual Harassment, Cyber Security - Attend educational workshops; review professional publications; establish personal ne…