Member Support Coordinator

American Conservation Experience is a dynamic non-profit organization dedicated to providing rewarding environmental service opportunities that harness the idealism and energy of a volunteer labor force to help restore America's public lands. ACE has a national reputation for providing exceptional training and support to enable crews to safely and economically implement technically complex and physically demanding conservation projects for the US Forest Service, BLM, National Park Service, USFWS and numerous state and local land management partners. **Job Title:** Member Support Coordinator **Location:** Flagstaff, Arizona. This is an onsite-based position with some telework flexibility. **Department/Division:** Crew, Southwest Division **Status:** Regular Full-Time, Salaried (Exempt) **Schedule/Hours:** Flexible schedule (Monday- Friday); Full-time, 40 hours/week with additional hours as needed. Some evening hours may be occasionally required. **Reports To:** Associate Director of Member Programs **Travel:** Some regional travel required (less than 10%) **Start Date:** As soon as position is filled. **Position Summary:** Based in Flagstaff, Arizona, ACE's Southwest Arizona program operates year-round with young adult volunteer AmeriCorps crews completing trail, ecological restoration, historic preservation and conservation field projects throughout the southwest region of the US, from the depths of the Grand Canyon to the alpine pine forests of the Southern Rockies to the wild Saguaro forests of the Sonoran Desert and beyond! The Member Support Coordinator is responsible for ensuring ongoing member management and support of participating volunteers during their service with ACE. This dynamic position is office-based and works closely with all staff members and volunteers (AmeriCorps and Non-AmeriCorps members) within the ACE Southwest Arizona Crew Program. The Member Support Coordinator will frequently interact with ACE's members, other divisions as well as the general public and as such is expected to maintain a professional demeanor, positive attitude, and willingness to act as an ambassador of ACE's program at all times. The Member Support Coordinator will need to be flexible, adaptable, and enthusiastic while working in a fast-paced office environment with regular visits to field operation locations to visit crews. This position will work closely with the Associate Director of Member Resources as well as other coordinators on the Member Management Team and will also collaborate remotely with other ACE offices across the U.S. to ensure consistent communication and AmeriCorps policy compliance across divisions. The Member Support Coordinator's three primary responsibility areas include: 1) Member Outreach and Recruitment 2) Member Onboarding 2) Administrative AmeriCorps program compliance **Essential Functions and Responsibilities:Member Onboarding, Orientation, Support, and Management** Volunteer members participate in ACE's crew program serving for three, six or nine month terms. As a conservation professional development organization, we strive to provide excellent member support on-and-off projects to all members in the program. ​The Member Support Coordinator will be responsible for the following: - Engage, oversee, and support AmeriCorps & volunteer members during their ACE conservation service. - Develop and maintain strong communication between ACE staff and all incoming and current AmeriCorps members; serve as one of the main points of contact for members. - Maintain, develop, and disseminate member support materials in collaboration with other ACE departments. - Coordinate orientation agenda and duties with ACE staff and co-lead the ACE/AmeriCorps orientations with the Outreach Coordinator and Associate Director for each cohort of conservation volunteers. - Conduct and document required Mid-Term Evaluations and End-of-Term Evaluations with ACE AmeriCorps members. - Provide performance and development feedback to…