Member Services

**Member Services** Preble County YMCA Eaton, OH **Part Time Non-Exempt** **$11.00-13.20Hour** Day time/evening shifts with possibility of opening. Weekends **Position Summary:** Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk. At the YMCA, **We are welcoming**: we are open to all. We are a place where you can belong and become. **We are genuine**: we value you and embrace your individuality. **We are hopeful**: we believe in you and your potential to become a catalyst in the world. **We are nurturing** we support you in your journey to develop your full potential. **We are determined**: above all else, we are on a relentless quest to make our community stronger beginning with you. **Essential Functions:** - Provides excellent member service. - Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk. - Follows Member Service Desk processes and systems. - Conducts tours of the facility for prospective members and guests. - Displays excellent telephone skills. - Handles monetary transactions and appropriate reconciliation of these transactions. - Builds relationships with members. - Proactively solves problems. - Performs routine copying and filing. - Keeps up-to-date with member information as outlined in the member handbook. - Follows appropriate safety guidelines. - Communicates to direct supervisor any concerns or incidents that may need follow-up. - Communicates any suggestions to improve member services. **Qualifications:** - Must be 18 years of age. High school diploma or GED required. - A 2-year degree or applicable experience is preferred. - One year or more of related customer service experience required.