Member Services Representative

**Who We Are:**At Planet Fitness our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming judgement free environment. We are proud to be a franchisor and operator of one of the largest and fastest-growing fitness centers worldwide with over 2,000 locations! **Who You Are:**All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone! Characteristics that will make you a perfect match for our Member Services Representative position: **You:** - Exhibit a positive and upbeat attitude. - Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF Team Members. - Pride yourself on your work while being punctual, reliable and dependable. - Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. - Act with integrity and show respect for everyone around you. - Exhibit strong communications skills and have the ability to listen and empathize. - Inspire and motivate others to achieve their goals. - Are a quick study with the ability to apply what you have learned during online and hands on training. **Job Summary** The **Member Services Representative** will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" experience. **Daily Duties and Responsibilities include:** - Greet members, prospective members and guests as they enter and exit, assisting with questions and concerns. - Perform member related functions such as sign ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. - Answer phones in a friendly manner and assist callers with a variety of questions. - Perform prospective member calls and tours of the facility; assessing their membership needs. - Proficient knowledge of retail products and performance of retail transactions with accuracy. - Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. - Daily and consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. - Ensuring Locker Rooms are clean and sanitized, stocked and clutter free by following the routine daily schedule. - Promptly address maintenance and facility concerns such as broken/missing equipment, leaky faucets, etc. - Frequently perform walk throughs of all club areas; addressing supply needs, cleanliness concerns and safety/policy issues. **About Your Qualifications/Requirements:** - 6-12 months experience in a customer service environment is preferred. - High School diploma/GED equivalent required. - Must be 18 years of age or older. - Basic computer and Point of Sale proficiency. - Willing to become CPR/AED Certified (Training provided by Planet Fitness) - Bilingual preferred but not required (English/Spanish) **Physical Demands of the Member Services Representative:** - Continual standing and walking during shift. - Continual in person communication or on the phone during shift. - Occasional climbing, balancing, bending, twisting and kneeling during shift. - Must be able to occasionally lift up to 50 lbs. - Will occasionally encounter toxic chemicals during shift. **More Reasons to Join Our Team:** - Awesome and fun work environment! - Free Black Card membership while employed + a free Black Card membership for one family member living within the same household. - Employee discounts on Planet Fitness branded merchandise. - Advancement Opportunities. - Flexible Schedules. **Health and Safety Requirements:** Our members and our team members are our top priority! Planet Fitness follows super-strict safety and cleaning protocols and every team member is responsible for contributing to a safe and healthy workplace. Team members…