Member Service Representative positions focus on delivering results in their domain. This page aggregates open Member Service Representative roles and what employers typically expect.
**Benefits:** - Employee discounts - Flexible schedule - Opportunity for advancement # **Member Service Representative**| Fit Fusion **Overview** The Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level. **Responsibilities** - Greets all members & guests with a focus on member engagement and retention. - Assists with membership, retail and tanning product sales. - Promotes membership privileges including tanning, group fitness, small group training and childcare. - Delivers on new member enrollment expectations. - Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert. - Answers phones in a courteous, helpful, professional manner - Communicates special events to members and guests, - Facilitates all member requests or forwards to a manager. - Maintains a professional and courteous disposition. - Is an expert in all club facility, services, programs and schedules/hours of operation. - Maintains a clean and organized work area, - Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales. - Performs opening and closing checklist and duties. **Requirements** - Minimum 1 year of experience in a service-oriented position preferred. - Ability to communicate effectively and demonstrate proficiency in reading and writing skills. - Strong customer service orientation - CPR/AED certification required (can be obtained within 30 days of hire) **Physical Requirements** - Must be able to lift or move up to 50lb. - Physical effort required for daily duties include prolonged standing and walking. **Reporting Structure** - Reports directly to the General Manager and Assistant General Manager. Compensation: $15.00 per hour
Salary estimate
$15 – $15/yr
Provided by the employer.
Skills for this role
Sales
Resume tips for Member Service Representative applicants
Lead with measurable achievements relevant to Member Service Representative (numbers, scope, impact).
Mirror the exact keywords from the Member Service Representative posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Communication).
Keep it to one page for early-career, two pages for senior Member Service Representative candidates.
Interview preparation
Prepare concrete STAR-format stories that show Member Service Representative outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Member Service Representative problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About Fitness Ventures
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