Member Services Representative

# **Reports to:** - Manager **Requirements:** - Fluent in English - Proficient reading and writing skills - Computer Skills **Special Skills:** - Strong customer service skills **Responsibilities:** - Membership Sales - Greet all members & guests with a smile and wish them well as they exit the club - Check in all members and guests in accordance with company procedures - Facilitate any messages on club software at member check-in - Answer phones in courteous, helpful, professional manner - Communicate special events to members and guests - Maintain an atmosphere, which makes members feel welcome - Facilitate all member requests or forward to a manager - Maintain professional disposition at all times - Sell retail products - Schedule member services: tanning, etc - Facilitate payment of member services in accordance with company procedures - Know club facility, services, and schedules - Maintain a clean and organized work area - Assist in all projects as delegated by club management - Follow all policies and procedures in the Employee Handbook - Opening and closing duties **Meetings:** - Monthly or Weekly Department Meetings Employee Training Meetings Compensation: $17.00 per hour **Crunch** is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.