Member Services Attendant

**CAMS is on the search for a full-time Member Services Attendant for a community we manage in Belmont, NC.** **Job Description** **POSITION SUMMARY**: Staff greeting desk, ensuring that all visitors are greeted and handled in a professional manner. Greet residents and assist with membership matters including event and activities registration, and guest registration. **ESSENTIAL DUTIES**: **AMENITY CENTER DUTIES:** - Open or close the amenity center as the shift requires. - In accordance with board-approved policies, administer membership programs including but not limited to, membership directory forms, guest passes, age qualification, lease information from owners renting property and owner contact information. - Assist with maintenance of community website and production of the community newsletter. - Assist with room set up and taken down for scheduled uses. - Periodically walks the facility to identify guests who have not checked in and assist members and guests as needed. - Enforce board-approved rules and regulations for use of the amenity center. - Log in/out and distribute activity equipment and keys. Ensure that equipment and keys are returned in good condition. - Register residents for events and activities. Collects payment at time of registration and provide receipts. - Create ID membership fobs for all new residents meeting eligibility criteria and enters information in membership database. Assist with maintenance of access control software programs. - Answer phones, greet visitors and provide information. - Report any accidents, unsafe conditions, or problems to the appropriate staff member. - Assist with room reservations and rentals, ensuring that all necessary arrangements for payment, set up and take down have been made. - Other department related duties as assigned by the Executive Director or other team members. **ADMINISTRATIVE DUTIES:** - Maintain and update homeowner addresses in Vantaca as necessary - Track closings of units. - Alert appropriate team members immediately on any issues of concern - Maintain electronic files; homeowner, vendor, etc. - Respond to inquiries from homeowners, residents, vendors and any other person having business with the community. - Coordinate with Facilities Manager on issues regarding maintenance requests. - Refer inquiries to appropriate resources. - Performs other duties as assigned. **Requirements** **KNOWLEDGE, SKILLS AND ABILITIES**: - Ability to communicate effectively both orally and in writing. - Ability to establish and maintain good working relationships with staff, residents, guests, volunteers and contractors. - Strong conflict resolution skills. Excellent “people” skills. - Ability to multi-task. - Ability to learn and proficiently utilize community management software and Microsoft Office products. **Personal Attributes** - Must be dependable, solution oriented and professional in appearance. - Dependable with good attendance, good work quality, positive contributor; ability to work successfully with little direct supervision, strong people skills required, works well with others. - Innovative, contributes ideas, helps resolve problems, looks for and develops cost savings measures, and develops new procedures and methods. - Honesty; being truthful and trustworthy, doing what needs to be done and what is right, being fair and objective, having personal integrity and treating others in a mature, responsible manner. - Loyalty; having commitment toward the goals of the organization and the nature of the business, respecting its efforts, defending its good name, giving the job the best effort and sincerity. - Initiative: ability to think, work and make decisions based on sound judgment. - Must possess a strong commitment to customer service excellence. **PHYSICAL DEMANDS/WORK ENVIRONMENT**: Work is conducted primarily in an indoor environment; however outside work will be required to assist with activities and monitoring outside facility use. Employee may be re…