Member Service Representative

**TRUMARK CREDIT UNION** **Job Title:** Member Service Representative **Department:** Jenkintown Branch **Location:** 600 Old York Road Jenkintown, PA 19046 **Employment Type:** Full-Time * * * **Join Our Team and Make a Difference!** Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we’re not just about banking—we’re about building a better future for our members and our team. * * * **When you join us, you’ll enjoy:** **Flexibility & Balance:** We get it—life is busy. We offer flexible schedules and time off so you can thrive at work and in life. **Opportunities to Grow:** From day one, we invest in your career with training, development, and room to advance. **Benefits That Matter:** Health, dental, vision, a 401(k) with matching, and even paid time off—because we care about you. **A Chance to Give Back:** Be part of something bigger by helping our members and communities achieve their goals. * * * **What You’ll Do** As a **Member Service Representative**, you’ll play a vital role in our members' financial journeys: - **Provide exceptional customer service:** Assist members with their financial needs and answer inquiries about products and services. - **Process transactions accurately:** Handle deposits, withdrawals, and payments while ensuring compliance with policies and procedures. - **Cross-sell products and services:** Educate members on Trumark’s offerings and recommend solutions that meet their financial goals. - **Resolve member issues:** Address concerns and find effective resolutions in a timely and professional manner. - **Maintain operational excellence:** Ensure cash drawers are balanced, transactions are completed efficiently, and records are kept organized. * * * **What You Bring to the Table** **Education:** High school diploma or GED required; associate degree in business or a related field preferred. **Experience:** 1+ years of experience in customer service, retail, or banking preferred. **Skills:** Strong communication, attention to detail, and proficiency in technology. A positive attitude and problem-solving mindset are essential. **Availability:** Flexible hours, including evenings and Saturdays, may be required. * * * **What to Expect After You Apply** 1. **Application Review:** We’ll carefully review your application to ensure it meets the role's qualifications. 2. **Phone Screening:** If selected, you’ll participate in a brief call to discuss your skills and experience. 3. **Interview:** Shortlisted candidates will be invited for an in-depth interview with our team. 4. **Final Decision:** After interviews, we’ll notify you of the outcome and next steps. We strive to keep you informed throughout the process and appreciate your time and effort! * * * **Ready to Apply?** If you’re excited about joining a supportive and mission-driven team, apply now and start your journey with Trumark!