Member Service Rep Morning Full Time

**Benefits:** - Free uniforms - Health insurance - Opportunity for advancement - Paid time off - Parental leave - Training & development - Vision insurance - Wellness resources - Company parties - Dental insurance - Employee discounts ***Grow with us!*** We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations! But it all starts at the front desk – where all **of our Team Players (what we call our employees)** are responsible for creating a positive member experience through superior level of customer service and cleanliness. **Essential Duties and Responsibilities** - Provide an exceptional customer service experience. -Responsibilities include: - Check members into the system. - Take prospective members on tours then assist them with the new account sign-up process - Facilitate needed updates to member’s accounts. - Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. - Detailed cleaning in all areas of the facility. **Qualifications/Requirements** - Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. - People with positive mental attitudes excel here! - Customer service background preferred. - Punctuality and reliability is a must. - Demonstrate diplomacy in all interactions while using appropriate behavior and language. - High School diploma/GED equivalent required. - Must be 18 years of age or older. **Physical Demands** - Continual standing and walking during shift. - Continual talking in person or on the phone during shift. - Must be able to occasionally lift up to 50 lbs. - Will occasionally encounter commercial cleaning products during shift. - Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols. - Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates. - Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19. - Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all. - Need a day off? Full time employees have paid leave to take a break! **Benefits & Perks** - Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay - Every Team Player receives a FREE Planet Fitness Black Card Membership - Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources - PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players ***What are you waiting for?*** **APPLY TODAY!** Compensación: $11.00 per hour Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley. ## JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators…