Member Service Professional positions focus on delivering results in their domain. This page aggregates open Member Service Professional roles and what employers typically expect.
Front Desk Staff - Sun Prairie YMCA Thursday and Friday evenings (closing shift) PART TIME! FREE YMCA FAMILY MEMBERSHIP! Are you passionate about making a lasting impact on your community? We are currently looking for high energy individuals with a passion for helping others to join our team! Our Front Desk Staff are responsible for creating a positive member experience by providing a superior level of customer service to current and prospective members and guests. This position establishes a positive work environment, supervises a dedicated membership team, and greets and interacts with guests in a friendly and professional manner. WHY the Y? Excellent Benefits! AMAZING retirement plan with unprecedented company contribution Growth opportunities! FREE YMCA Membership! Responsibilities: Greet members, prospective members, and guests, providing exceptional customer service. Answer phones in a friendly manner and assist callers with a variety of questions. New member sign-up. Respond to member questions and concerns in a timely and professional manner Performs Manager On Duty responsibilities when scheduled or as needed. Manages emergencies, unusual circumstances and member discipline. Completes building rounds and assists with maintenance as needed inside and outside the facility. Completes proper report forms and communicates all incidents requiring disciplinary action to the Front Desk Manager. Qualifications: Motivated to maintain excellent customer service reputation Strong oral and written communication and interpersonal skills Strong attention to detail, organization and follow-up abilities Ability to work effectively and efficiently in a fast-paced setting High school or equivalent (Preferred) Customer Service: 2 years (Preferred) The YMCA of Dane County is an equal opportunity employer and we are committed to a diverse and inclusive workforce. We offer equal employment opportunities to all persons without regard to race, color, religion, creed, sex, national origin or ancestry, age, handicap, disability, veteran status or any other classification protected by applicable state law.
Salary estimate
$128,000 – $173,000/yr
Provided by the employer.
Skills for this role
Communication
Resume tips for Member Service Professional applicants
Lead with measurable achievements relevant to Member Service Professional (numbers, scope, impact).
Mirror the exact keywords from the Member Service Professional posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Communication).
Keep it to one page for early-career, two pages for senior Member Service Professional candidates.
Interview preparation
Prepare concrete STAR-format stories that show Member Service Professional outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Member Service Professional problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About YMCA of Dane County
YMCA of Dane County is actively hiring on Jobedly. Explore their open roles and what it's like to work there.