Member Service Advocate (Teller) - Oregon City Branch

## Overview **Work Schedule:** FULL-TIME – Non-exempt - 8:45 AM – 5:45 PM Monday thru Friday, with Saturdays (required) from 8:45 AM – 1:15 PM based on business needs. Employees may also be required to report to work earlier or stay later for meetings, ITM servicing, and other opening and closing duties. **Starting Pay Expectations:** Minimum pay range midpoint of $26.17 an hour. Placement will generally not exceed the midpoint and is based on qualifications, experience, and internal equity. Those who are fluent in Spanish are eligible for a language differential pay. **How We Determine Pay:** This position is covered by the Oregon Equal Pay Act. Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all your relevant experience. **Benefits:** Here are a few of our great benefits. Medical, Vision, and Dental- Generous PTO-401k- Education Reimbursement & Student Loan Repayment Assistance and the onsite gym at administrative headquarters. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. ## Description Learn more about working at Embold here: http://bit.ly/clackamas-youtube **Expand your career and join the Embold Credit Union Team!** We are boldly growing to new heights while deepening our community roots. Since 1957, we have served Clackamas County with the mission of helping our members meet their financial goals. In 2021, an expansion allowed the credit union to begin serving anyone who lives, works, worships or attends school in Clackamas, Marion, Multnomah, Polk, Washington, and Yamhill counties. From these roots, **Embold Credit Union** was born. Our name change helps demonstrate our commitment to our entire service area, but the important things remain the same — our commitment to serving our members and our communities. **What makes Embold different from a bank?** Our structure, values, and impact. We put people before profits. We’re committed to bringing innovative financial services to our membership, including ITIN lending services, Payday Alternative Loans, and financial planning specific to families of special needs children. And we’re dedicated to making an impact in our communities through volunteerism, investment, and fundraising. Those who are fluent in Spanish are eligible for a language differential pay of $100 per pay period. Embold believes that each employee makes a significant contribution to the success of our Mission, Vision, and Values. This position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the Credit Union to just the work identified. Your contributions should not be limited by the assigned responsibilities. It is our expectation that each employee will offer their services where needed to ensure the success of our endeavors. **Position Summary:** The Member Service Advocate is a dynamic position that provides a world-class service experience for our members. The skilled Member Service Advocate will provide a variety of member-focused solutions and transactions (i.e. deposits, withdrawals, check cashing, loan payments, account transfers, fraud reports, account inquiries, account maintenance). This position is responsible for helping our members reach their financial goals by providing information on our exciting services, products, and promotions. This position level has the additional responsibility for opening new member accounts, and may report to the Call Center providing services through inbound or outbound calls, online chat, or email. **Essential Functions** - Emb…