Member Relations Manager

**About The Moore** The Moore is a landmark destination in the Miami Design District, comprised of a private members club, hotel and a collection of restaurants, retail, exhibition, event and office space. Housed in the District’s circa-1922 Moore building, the reimagined, nearly 90,000-square-foot space integrates two, four-story structures located at the intersection of NE 40th Street and NE 2nd Avenue, and includes Elastika, the site-specific commission created by the late artist and architect Zaha Hadid for the inaugural Design Miami/ exhibition in 2005. The redevelopment of The Moore is led by boutique hospitality firm and operator, WoodHouse. Founded by entrepreneur Brady Wood, WoodHouse creates, owns and operates experiential concepts, ranging from private clubs, restaurants and hotels to live music and entertainment venues. **About WoodHouse** WoodHouse is a creative hospitality company that creates, owns and operates experiential concepts in the food and beverage, private social club, music and entertainment spaces. Current projects include Dallas-based private social club, Park House, which will open its second location in Houston later this year; the award-winning, chef-driven Mexican restaurant, José, which was named D Magazine’s Best Restaurant in Dallas (2021) and was a James Beard Award semifinalist for Best Chef Texas (2022, 2023) and Best Hospitality (2022); the Elevation Hotel & Spa in Crested Butte, CO; Pilgrimage Music and Cultural Festival in Franklin, Tennessee; T Bar M Racquet Club in Dallas, TX; and The Moore, a landmark destination in the Miami Design District, comprised of a private members club, hotel and a collection of restaurants, retail, exhibition, event and office space, which will open later this year in Miami, FL. For more information, visit [www.woodhouseus.com](http://www.woodhouseus.com/). **Position Overview:** The Member Relations Manager is one of the most visible member-facing roles at The Moore. It sits within the integrated Membership and Programming division and serves as the human connective tissue between those teams and the member. This person is present on the floor, attentive to member email and text communications, and skilled at making members feel known — not just recognized. This role moves fluidly through member requests, facilitating introductions, and ensuring that every interactions feels considered. **Floor Presence & Member Engagement** - Maintain an active, visible presence throughout club spaces during each shift - Greet members by name, acknowledge regulars, and personally introduce yourself to newer or infrequently visiting members. - Anticipate member needs before they become friction points, including reservation adjustments, guest needs, billing questions, special occasions, or service recovery moments. - Identify high-value, low-touch, newer, or at-risk members who may require additional attention, and flag them to the Sr. Membership Manager or Director of Membership in real time. - Support a warm, composed, and high-touch member experience that reflects the standards of the club. **Introductions & Community Development** - Make curated introductions between members where a natural fit exists. - Support the Programming team at member-facing events by facilitating check-in, guiding members and guests through the space, and helping connect members to the experience. - Help ensure members feel personally known, socially connected, and meaningfully integrated into the broader club community. **Member Requests & Service Case Handling** - Monitor and manage the Membership inbox as a primary daily responsibility, triaging urgent requests, routing matters appropriately, and ensuring no request goes unresolved. - Handle dining reservations, guest bookings, guest pass requests, experience coordination, and general member inquiries connected to F&B, Programming, Private Events, Workspace, and club operations. - Draft and send member-facing communications, including acco…