Member Onboarding & Retention Manager

***The Member Journey Starts Here: Lead the Onboarding, Retention, and Lifecycle Strategy That Strengthens a Global Nursing Community*** * * * **Position Overview** As the Member Onboarding & Retention Manager at Sigma Nursing, you will serve as the architect and operator of the early and ongoing member experience, ensuring that onboarding, induction, engagement pathways, and renewal strategies are intentionally designed to strengthen long-term member connection and participation. This role sits at the center of Sigma’s member lifecycle strategy. You are responsible for ensuring that membership is not treated as a transaction or a series of disconnected touchpoints, but as a cohesive, guided journey that begins at induction and continues through sustained engagement and renewal. You will design, execute, and continuously improve onboarding pathways, member activation strategies, retention initiatives, and membership access programs. This includes ensuring that members understand the value of their membership early, engage meaningfully within their first year, and are supported through clear, accessible, and personalized pathways across Sigma’s global ecosystem. A critical part of your role is translating data into action. You will use retention, churn, engagement, and onboarding performance data to identify friction points, understand member behavior, and inform improvements to systems, communications, and experiences. You will also oversee the administration of membership subsidy and access programs in partnership with the Sigma Foundation, ensuring equitable and mission-aligned access to membership opportunities. You will work closely with the Director of Global Membership, Global Member Service Center Manager, Marketing & Communications, Global Community & Belonging, IT, Finance, and other cross-functional partners to ensure that every stage of the member journey is aligned, intentional, and reinforcing member value. This is a role for someone who understands that onboarding is not a checklist, it is the foundation of retention. And retention is not an outcome, it is the result of intentional design, personalization at scale, and disciplined execution across systems and teams. Success in this role means members clearly understand how to engage with Sigma from day one, first-year retention improves measurably, onboarding becomes a seamless and structured experience rather than a fragmented process, and member pathways feel personalized, accessible, and meaningful across a global and diverse membership base. Ultimately, this role strengthens Sigma’s ability to retain, engage, and support members throughout their professional journey by ensuring the early and ongoing member experience is thoughtfully designed and consistently delivered. **Location, Travel & Compensation** This is a remote-friendly role, open to U.S.-based professionals nationwide. Occasional travel is required for business purposes, including meetings, conferences, training, and organizational events. Travel is expected approximately 5 - 7 times per year, though actual frequency may vary based organizational needs. The salary range for this position is $55,000 - $65,000; offers are made within this range to ensure equity, consistency, and fiscal responsibility. **A Week in the Life** You begin your week by reviewing member lifecycle dashboards: first-year retention, onboarding completion, renewal conversion, and engagement trends. You are looking for signals: where members are dropping off, where engagement is strong, and where the intended journey is not matching actual behavior. From there, you move into cross-functional alignment. You meet with IT to understand system performance and identify friction points in onboarding or renewal workflows. You meet with Marketing & Communications to evaluate messaging effectiveness and ensure that communications are reinforcing, not confusing, the member journey. A significant portion of your week is spent working dire…