Member Experience Associate

FIND A CAREER THAT MAKES A DIFFERENCE WITH A JOB AT THE Y! Now Hiring at the Downriver Family YMCA YMCA Employee Benefits FREE Family Membership & Discounted Access to Programs Flexible Scheduling Family-friendly Work Environment Employee Assistance Program & Retirement Plan General Function The Member Experience Associate will be responsible for ensuring exceptional service and assistance to YMCA members, prospective members and guests at all times exhibiting excellent communication and customer service skills upholding the member experience standards. Education/Experience/Training/Certifications At minimum, a high school diploma or equivalent (18+ years of age) Experience in customer service, preferably in a busy atmosphere, and typing knowledge Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter. Job Duties & Responsibilities Provides excellent customer service to members and guests through greeting, managing and addressing member concerns, and answering phones Maintains a neat, organized work area while engaging with members and families as you direct them to programs and activities Builds a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values Performs other assigned duties as directed by Supervisor Abilities & Skills Ability to participate in all physical aspects of the position. Ability to sit and stand from a seated position when interacting with members. For more opportunities to join our team, please visit the YMCA of Metropolitan Detroit's career page (ymcadetroit.org/careers).