Medical Virtual Assistant - Patient Reactivation & Scheduling

### Medical Virtual Assistant – Patient Reactivation, Scheduling & Front Office Support **Salary: $5.00–$6.00 per hour (depending on experience)** **Schedule: Full-time (40+ hours/week)Working Hours: 8:00 AM – 5:00 PM Mountain Time (MST)Working Days: Monday – Friday** ### About the Role Our client is seeking a highly organized and proactive **Medical Virtual Assistant** to support our internal medicine practice by ensuring patients receive timely follow-up care and complete all provider-ordered services. This role plays a vital part in improving continuity of care through patient reactivation, scheduling, insurance verification, and front office support. The ideal candidate has prior healthcare administrative experience, communicates with empathy and professionalism, and thrives in a fast-paced medical environment while working independently. ### Primary Responsibilities ### 1. Patient Reactivation & Care Coordination (Top Priority) - Proactively contact patients to ensure completion of provider-ordered labs, imaging, referrals, diagnostic testing, and other follow-up care. - Monitor outstanding provider orders and maintain follow-up lists to prevent delays in patient care. - Track pending patient tasks and ensure nothing falls through the cracks. - Coordinate with patients regarding provider requests, test results, referrals, and additional care instructions. - Escalate complex patient concerns when appropriate. ### 2. Scheduling & Calendar Management - Schedule, reschedule, and confirm appointments across multiple providers. - Maintain organized provider calendars while optimizing patient flow. - Send appointment reminders using the patient communication platform. - Coordinate follow-up appointments and ensure scheduling accuracy. ### 3. Patient Communication & Front Office Support - Answer inbound patient calls professionally and efficiently. - Make outbound calls for patient follow-ups, appointment confirmations, and care coordination. - Serve as the virtual front desk by assisting patients with scheduling inquiries and general questions. - Deliver compassionate and patient-centered communication during every interaction. ### 4. Insurance Verification - Verify patient insurance eligibility and benefits. - Review coverage prior to appointments and document findings accurately. - Communicate insurance-related information to patients when necessary. ### 5. Administrative & Medical Office Support - Provide front and back office medical assistant support. - Maintain accurate documentation within the EMR/EHR. - Manage emails, provider messages, and administrative workflows. - Coordinate calendars and assist with daily office operations. - Maintain HIPAA compliance and patient confidentiality. ### Required Qualifications - Minimum **2 years of healthcare administrative or medical virtual assistant experience.** - Experience working in an **internal medicine or primary care practice** is highly preferred. - Strong experience with **patient scheduling, follow-up, and care coordination**. - Experience verifying **insurance eligibility and benefits**. - Hands-on experience using **EMR/EHR systems.** - **NextGen Office experience is highly preferred** (candidates with similar EMR experience are also encouraged to apply). - Excellent English verbal and written communication skills with a clear, patient-friendly speaking voice. - Professional, compassionate, and empathetic demeanor when interacting with patients. - Strong organizational skills with exceptional attention to detail. - Ability to multitask and manage competing priorities effectively. - Self-motivated with the ability to work independently and solve problems proactively. - Reliable, dependable, and committed to long-term employment. - HIPAA compliant or willing to complete HIPAA training. ### Software & Tools ### EMR/EHR - NextGen Office (preferred) ### Communication & Collaboration - Slack - Salesforce - WhatsApp - Skype ### Phone System - Weave (VoIP) ### Patient Communi…