Medical Support Staff- Primary Care

Community Action Partnerships of Western Nebraska (CAPWN) is a non-profit community-based health and human services organization that serves low-income, disadvantaged and those unable to meet their needs through other sources. The agency was established in 1965 and provides services to over 9,000 individuals, children and families in three main areas: - **Community Health Services**: WIC, Commodity Supplemental Food, Foster Grandparents, Head Start, and Child Development Center. - **Clinical Health Services**: Primary Care, Reproductive Health, Diabetes Management, Immunizations, Migrant Health, Ryan White HIV; Behavioral Health including Counseling Services, Medication Management, Medication Assisted Treatment and Substance Use Counseling and Intensive Outpatient Services and Dental Services. - **Supportive Health Services**: Family Stabilization, a Teen Outreach Program, SOAR, Youth Leadership Program, Youth Shelter and Housing Assistance Programs. **OUR PROMISE**: Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other. **VISION** Communities where everyone has an opportunity for a successful life. **MISSION** The Mission Statement of the Community Action Partnership of Western Nebraska is to provide quality services and promote learning opportunities to improve nurture the health and well-being of Western Nebraska communities. **KEY BELIEFS** - **Integrity—**We treat all people with dignity and respect. - **Compassion—**We believe working compassionately with people enriches all. - **Inclusion—**We are inclusive and advocate for diversity. - **Collaboration—**We believe working in partnerships strengthens communities; we seek mutually beneficial partnerships that advance a common mission. - **Innovation—**We embrace opportunities to learn, grow and make wise choices. **COMPETITIVE BENEFITS PACKAGE**: ● Health ● Dental ● Vision ● Health Savings Account (HSA) ● Flex Plan ● 401k ● Basic and Voluntary Life Insurance ● Eleven Paid Holidays ● PTO ● Extended Illness (EIB) ● Employee Assistance Program ● Aflac ● Community Discounts ● Potential for Incentive Pay ● 8:00 AM - 5:00 PM Monday through Friday Fulltime **Date:** March 2021 **Revised:** January 2026 **** **Job Title:** Medical Support Staff **Reports To:** Primary Care Nurse Supervisor **Areas of Responsibilities**: Assist Health Center patients from intake to checkout for their clinical visit. Ensure patient satisfaction with emphasis on customer service as well as completion of clinical data entry of all required agency forms. The MSS must monitor electronic medical charts for accuracy and continuity. **Major Duties**: 1. Play an active role in Patient Services using the provider led, team-based Patient-Centered Medical Home Care Model. 2. Work with assigned provider team to achieve and maintain a high level of patient care. Ensure patients receive care in an efficient, effective and courteous manner, supporting patient care that is "accessible, continuous, comprehensive, evidence-based, family-centered, coordinated, compassionate and culturally effective." 3. Follow clinic procedures and workflows including but not limited to; scheduling, rooming, collecting vital signs, AlC/blood sugar, patient check out and clinical data entry in the electronic health record. 4. Implement procedures for accurate and timely maintenance of patient's electronic health record, including but not limited to reviewing and monitoring of records for missing forms or data updates. 5. Answer telephones, create phone notes and/or message(s), document patient question/issue/concern and forward to assigned provider team, and prepare charts for appointments. 6. Support integrated patient care by providing both internal and community resource information and/or materials written in the patient's preferred language, for…