Medical Support Specialist

| | **POSITION:** | Medical Support Specialist | | **RESPONSIBLE TO:** | Health Center Manager | | --- | --- | --- | --- | --- | | **DEPARTMENT**: | MSS | | | | **SUMMARY:** The Medical Support Specialist shows genuine warmth with patients and has the ability to make them feel comfortable in the center while providing excellent customer service and technical competent nursing assistance to both patients and Camarena Health clinical providers. The Medical Support Specialist facilitates the patients access to the point of service delivery, so all patients can be seen within the expected time and schedule. Prepared to enroll or renew registration; the timeliness of work directly supports responsiveness to patients, including visit redesign and well-paced patient flow. This team member facilitates the provision of information needed by both patients and clinicians in addition to recording and updating medical histories, patient contact information, scheduling patients and performing standard care procedure. The Medical Support Specialist reports to the Health Center Manager. **EXPECTATIONS:** Arrives on time and adheres to set schedule Provides prompt medical support; promotes a smooth patient flow; collects and records data accurately; maintains order of exam rooms, equipment and supplies Provides basic education and information to patients, making sure patients’ questions are answered. Achieves the organizational mission to provide health care access for all the members of the community. S/he helps make sure patients and families get the care they need when they need it. Consistently and openly communicates with Health Center Manager and all staff Works flexible or extended hours where necessary Participates in health center in-services, by listening and respecting others’ ideas Demonstrates awareness of, and compliance with, organizational mission and objective of Camarena Health to provide health care access and support services for all members of the community. Basic computer skills, attention to detail, and organizational skills. Abides by Rules of Confidentiality Use of professionalism and best efforts in your position. **DUTIES and RESPONSIBILITES** **1. Focus on Patients:** Responds to and connects effectively with patients. Listens to our customers, treats them with respect, gives them the quality they expect and deserve and responds immediately to their problems and needs. Properly identifies patients’ and listens attentively to patients’ visit complaints, record all data accurately and with the highest quality (e.g. medication, last menstrual period, birth control method) in the Electronic Health Records computer system. Consistently secures and protects patient information: activates screen saver, minimizes screen, or log off when walking away from computers for any period of time. Collecting and documenting patients’ basic health information, including height, weight, and vital signs for providers during examinations. Answering phone calls and email and delivering messages to staff members. Assumes the role of a Health Coach by interviewing each patient, as determined by the care team, to establish self-management goals, provides educational needs concerning self-care and disease management and pre and post visit care. Utilizes evidence-based Health Education Guidelines during each session Ensures exam rooms are neat and set up appropriately for each patient exam. Performs specimen collection, preparation and maintains required logs Performs EKG’s, accu-checks, and other diagnostic procedures according to guidelines. Medical Support Specialist takes initiative to keep patient informed of upcoming procedures and requirements, to facilitate patient focus, involvement, and cooperation. Discharge patients smoothly from back office areas and checks for any last minute questions. Makes return appointments as appropriate. Relieves patients’ stress and anxiety with clear information Provides patients with required education…