Medical Support Associate, Manila (UK Support)

About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: Supporting patients living with obesity across our 5 markets Received selective NICE endorsement to provide services to the NHS Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. About the role (What you’ll be doing) Eucalyptus believes that providing multidisciplinary clinical support to patients throughout their treatment is critical to achieving our mission. We want to provide patients access to the right clinician at the right time to support their journey. The Medical Support Associate will play a vital role working alongside doctors, nurses and pharmacists to triage, assess and support patients through their treatment. This position is ideal for individuals who are passionate about healthcare, possess strong communication skills, and are dedicated to providing outstanding customer service. Your responsibilities may include: Provide medical support to patients with a range of conditions via email, live chat, and calls: Triage, assess, and support patients : Evaluate the severity of patients' medical side effects and enquiries, providing appropriate assistance and information and escalating where appropriate. Ensure timely and accurate responses : Respond to patients promptly, delivering accurate medical information and advice while adhering to safety and quality standards. Maintain patient safety : Take necessary precautions to ensure patient safety, especially when addressing medical concerns and side effects. Initiate communication based on tracker information : Monitor patient progress through tracking data and reach out to patients as needed to provide support to increase treatment adherence Share patient insights with the clinical services team and wider business : Share patient feedback : Feel empowered to share any feedback or insights from patients regarding their experiences with the service and any suggestions for improvement. About you (Who you are) A Registered Pharmacist or Registered Nurse with 2+ years post-registration experience in the healthcare industry Excellent writing and verbal skills, with the ability to communicate clearly, concisely, and in a patient-friendly manner via email, live chat, and calls Comfortable working in a fast-paced environment, collaborating effectively with team members, and adept at handling frequent interruptions and adapting to changes in workload and schedule Task-oriented mindset with meticulous attention to detail, ensuring adherence to processes with precision You are willing to work a late mid-shift schedule between 2 PM - 11 PM or 7 PM - 4 AM Manila time, with no fixed weekend off Bonus points for: Triaging in a clinic or emergency setting Previous work experience in tele-health Passion for weight loss, skincare, sexual health or fertility Why join Eucalyptus? Euc is also behind a growing family of digital healthcare clinics ( Pilot, Kin , Software , Compound ) across men’s health and well-being, fertility, skincare, and preventative health. Here’s what makes joining Euc unique: What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build…