Medical Service Coordinator

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! *LifeStance Health Values* - Belonging: We cultivate a space where everyone can show up as their authentic self. - Empathy: We seek out diverse perspectives and listen to learn without judgment. - Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. - One Team: We realize our full potential when we work together towards our shared purpose. *Benefits* As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. **Job Summary:** The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in- person and remote patients and clinicians. Compensation: Starting at $21.00/hourly, plus quarterly bonus/incentive potential **Location:** 608 16th Ave N, Myrtle Beach, SC 29577 **Duties/Responsibilities:** **Operational Excellence:** - Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection. - Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations. - Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. **Patient Support:** - Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA) - Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy - Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquires, etc. - Ensure accuracy of patient pharmacy information in the medical record - Scan all hard copy correspondence into patient’s EHR record - Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. - Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance. - Assist in coordination of external referrals for patient care **Clinician Support:** - Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. - Coordinate with clinicians pertaining to any additional patient questions. - Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.) **Required Skills/Abilities:** - Ability to multitask and prioritize duties to support delivery of high-quality patient experience. - Ability to work independently and as a team member. - Strong communication skills, both written and verbal. - Proficient in using Computer Software Applications (Microsoft Office & EMRs) - Comfortable handling sensitive and confidential Information (HIPAA) **Education and Experience:** - High School or equivalent required, associates/bachelor’s degree preferred. - 1+ years of experience in healthcare operations, customer service, or simil…