Medical Records Specialist

### Who are we seeking? We’re looking for a Medical Records Specialist who is meticulous, organized, and thrives in a remote work environment. If you have experience managing sensitive documents, coordinating with third-party providers, and supporting legal or healthcare operations, this role is for you. You’ll play a critical part in retrieving and organizing medical records for active legal cases — ensuring every file is accurate, complete, and delivered on time. ### **About us** A leading **legal support services provider** that has been helping **personal injury law firms across the U.S.** since 2011. Their mission is simple: **help legal teams win** by delivering fast, accurate, and dependable support — from medical record summaries to case coordination. With a reputation for excellence and deep knowledge of the civil litigation process, they offer 24/7 service and work with a wide range of case management systems. Attorneys and paralegals trust this team for their speed, accuracy, and commitment to quality. ### **What will you do?** You’ll be the engine behind smooth and timely medical record handling. Expect to: - Request medical records from healthcare providers, hospitals, and custodians - Draft and send formal requests, authorizations, and necessary forms - Ensure compliance with HIPAA and confidentiality standards - Follow up via email, fax, and phone to ensure timely retrieval - Coordinate billing and invoicing with the accounting team - Keep detailed track of all outstanding requests and escalate issues as needed - Review and organize incoming records for accuracy and compliance - Ensure all invoices are correct and all documentation is complete ### **Hard skills** - Strong experience working with confidential data portals, invoices, and reporting tools - Prior exposure to legal, financial, or healthcare record management - Proficient in record retrieval processes and document management ### Soft Skills - Laser-sharp attention to detail - Top-notch organizational skills - Problem-solving mindset with a proactive attitude - Customer service orientation ### **Education** - **Degree or certification in Administration, Healthcare, or a related field preferred** ### **Experience** - Must have At least 2-3 years of professional experience in records management, or related fields - Previous experience in legal, accounting, financial, or medical records is a huge plus - Case management or record tracking systems (for monitoring request status and timelines) - MS Excel / Google Sheets for tracking and reporting - Email and communication tools for provider coordination - Fax / digital fax platforms for record requests and follow-ups - Highly Preferred: Experience working with medical records custodial/ROI platforms such as Ciox, Datavant, MRO, or ChartSwap ### Language - Proficient in English (spoken and written), with strong communication skills to liaise with U.S.-based legal teams ### **What’s in store for you?** - 100% remote work – Work from anywhere with reliable internet - Work with a mission-driven legal support team that values accuracy, accountability, and professionalism - Supportive, flexible culture that values results over clock-punching ### **Remuneration** - Competitive salary based on your experience and qualifications - **Performance Bonus**: Based on monthly record requests processed ### **Benefits** - Work-life balance - Ongoing training and professional development - Be part of a fast-paced, collaborative, and highly respected legal services provider