Medical Records Representative for GI in Oregon City (Internal Applicants Only)

**Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose** Join us at The Oregon Clinic as a Full-Time Medical Records Representative (Internal Applicants Only) (Hybrid/Remote). Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Gastroenterology South Clinic located in Tualatin. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Gastroenterology South Clinic receive the highest-value care tailored to their needs. **Using excellent customer service and communications skills, your primary duties in this role include:** - Monitor and manage the Medical Records Request work queue, ensuring requests are processed accurately and within established timeframes. - Review referrals and patient medical records to determine eligibility for Insight Health (IH) and Direct Access Colonoscopy (DAC) programs. - Generate weekly reports identifying patients who qualify for IH services. - Upload qualifying patient information to the Insight Health portal in accordance with established workflows. - Monitor incoming documentation and responses received from Insight Health. - Upload external records and documentation into the patient's Epic medical record. - Route completed records and recommendations to the appropriate clinical or scheduling teams for timely follow-up. - Maintain accurate documentation while ensuring compliance with HIPAA and organizational policies. - Collaborate with providers, clinical staff, scheduling teams, and external partners to ensure efficient patient care coordination. - Identify workflow issues and recommend process improvements to enhance efficiency and accuracy. - Assist with additional medical records responsibilities and departmental projects as assigned. **Salary:** Hiring range, based on experience and credentials: - Level I: $19.79 -$26.77 per hour. - Level II: $21.77 -$29.45 per hour. - Level III: $23.94 -$32.39 per hour. **Workdays: This role is located at the Providence Willamette Falls Medical Plaza II Lower Level. Hybrid/Remote work is available once training is completed and expectations are met. Must live in Oregon City, Portland, or SW Washington. Typical hours are Monday-Friday (7:00 am - 4:00 pm).** **Qualifications that support success in this role are based on education, experience and values including:** - Minimum of one (1) year of work experience, preferably in a medical office. Specialty care GI experience is a plus! - Previous experience with electronic medical records or ability to learn new programs required. - Previous medical office experience preferred, and ability to recognize common medical records documents. - Prior Electronic Medical Record (EMR) experience is preferred. Epic experience is a plus! - Knowledge of medical terminology, medical records policies and procedures, and understanding compliance with all applicable safety/OSHA and HIPAA regulations. - Demonstrated ability to initiate, work independently, and effectively multitask. - Excellent attendance and work ethic. - Positive attitude and desire to be a team player. - Ability to communicate professionally and effectively with patients, physicians, and other team members. - A commitment to patient-focused care, privacy, and safety. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. **Make an impact in patient-focused healthcare.** Look forward to coming to work and feel good about the wor…