Medical Records Clerk - 3147 S 17th St - Full Time

**About Wilmington Health** Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi- specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. **Purpose:** Provide clerical support for the Medical Records Department **Essential Duties/Responsibilities:** - Receives, sorts, and distributes records received in the department in an accurate and timely manner in accordance with department work assignments. - Accurately scans and files records in the electronic health record daily ensuring medical records and other documents are available to clinical staff in the electronic health record in a timely manner as established by department protocols. - Receive and follow work schedule/instructions from supervisor and as outlined in established policies and procedures. - Assist in developing procedures to ensure records are properly completed, assembled, indexed, etc., before filing to the electronic health record. - Maintains patient confidentiality by keeping patient record information confidential. - Serves and protects the clinic community by adhering to professional standards, clinic policies and procedures, and federal, state, and local requirements. - Enhances department and clinic reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. - Ability to work independently and as a team player. - Communicates with coworkers and with clinical staff in a professional manner. - Scan & index documents (paper/24-72hr & EMR fax press/same-day) - Edit incorrectly indexed documents - Manage courier box - Process internal ROI requests via Record Quest - Process external ROI requests – scan & index to chart - Manage documents received via departmental fax - Maintains & processes purge chart requests - Maintains switchboard (main & Ob/Gyn) **Other Duties:** - Other duties as assigned **QUALIFICATIONS:** **Required:** - Time Management - Organization - Attention to Detail - Quality Focus - Professionalism - Productivity - Thoroughness - Medical Records Filing experience - Knowledge of medical terminology - Knowledge of HIPAA/HIM standards **Preferred:** - Knowledge of NextGen system (EMR) - RHIT certification - Experience with electronic medical records (EMR) **ADA Physical Demands:** Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day) | **Physical Demand** | **Required?** | **Frequency** | | --- | --- | --- | | Standing | | Occasionally | | Sitting | | Continuously | | Walking | | Occasionally | | Kneeling/Crouching | | Rarely | | Lifting | | Rarely | **Clerk 3 Competencies** **General** 1. Customer Service 2. Professionalism/Integrity/Responsibility 3. Teamwork/Process Focus 4. Dependability/Punctuality 5. Interpersonal Relationships/Communication 6. Judgment/Decision Making/Problem Solving 7. Quality/Quantity 8. Initiative 9. Safety/Housekeeping 10. Organizational Skills/Time Management