Medical Receptionist

**Full Time Medical Receptionist** **Location: Valhalla, NY** **Schedule: Monday thru Friday, 8:30am – 4:30pm** **Summary of Receptionist Position:** WIHD is recruiting a full time Medial Receptionist to serve as the primary point of contact for patients, caregivers, and visitors, playing a critical role in ensuring efficient front desk operations, patient access, and overall clinic flow. At WIHD, everything we do is guided by our vision of a future in which all people, including people with disabilities and vulnerable children, live healthy and productive lives as full members of society. The medical receptionist is responsible for high-volume scheduling, patient registration, phone management, and real-time coordination of front desk activities. The Medical Receptionist ensures accurate patient information, supports provider workflows, and contributes to a positive, organized, and patient-centered experience. **MAJOR RESPONSIBIITIES** **Patient Access & Scheduling Coordination** - Manage high-volume appointment scheduling via phone, in-person, and electronic communication. - Schedule, reschedule, confirm, and cancel appointments in alignment with provider templates and visit types. - Monitor no-shows and cancellations and assist with rescheduling to support continuity of care. - Participate in high-volume scheduling projects (e.g., provider transitions, backlog reduction, clinic optimization initiatives). - Ensure accurate appointment notes, including visit type and required documentation. **Front Desk Operations & Patient Experience** - Greet patients and caregivers in a professional, courteous, and efficient manner. - Perform check-in and check-out processes, ensuring all required documentation and information are complete. - Direct patient flow and coordinate with clinical staff to maintain efficient clinic operations. - Assist patients with forms, wayfinding, and general inquiries. - Maintain a clean, organized, and safe front desk and waiting area environment. **Communication & Phone Management** - Answer and manage high-volume incoming calls in a timely and professional manner. - Route calls, messages, and tasks to appropriate staff based on patient needs. - Document all patient interactions accurately in the EMR. - Provide clear instructions to patients regarding appointments, documentation, and next steps. - Escalate urgent or complex issues appropriately. **Documentation & EMR Management** - Enter and update patient demographic and insurance information accurately in the EMR. - Take and upload updated patient photos into EMR charts as required. **Administrative & Operational Support** - Collect and distribute incoming clinic mail and correspondence to Medical Records - Support coordination of clinic-wide administrative tasks and front desk workflows. - Support internal tracking processes and basic reporting activities as directed. **Team Collaboration & Process Improvement** - Participate in team meetings, training sessions, and quality improvement initiatives. - Contribute ideas to improve front desk workflows, patient access, and operational efficiency. - Collaborate with providers, care coordinators, and leadership to support clinic operations. - Maintain flexibility to support evolving clinic and organizational needs. **QUALIFICATIONS** **Education:** High School Diploma or equivalent required. **Experience:** - Minimum of 2 years of experience in customer service, administrative support, or healthcare front desk operations. - Experience working in a healthcare or outpatient setting preferred. - Strong computer skills, including data entry, email, and basic Microsoft Office (Word, Outlook, Excel). - Familiarity with Electronic Medical Records (EMR/EHR) systems and patient registration workflows. - Experience working with individuals with intellectual and/or developmental disabilities preferred. **General Attributes:** - Ability to accurately document and manage patient information in a fast-paced environment. -…