Medical Receptionist

Seeking a Medical Receptionist Full-Time, Benefited working Monday-Thursday, 8am - 5:30pm and Fridays 8am - 12pm **Job Summary** This position performs clerical/secretarial duties using specific knowledge of medical terminology and clinic procedures while demonstrating service excellence standards in independently performing their duties and responsibilities of support services. Duties may include scheduling appointments, obtaining, and verifying insurance information, collecting payments at time of service, and answering phones. **Job Responsibilities** **Reception Duties** 1. Greets and directs visitors/patients and offers assistance as appropriate. 2. Ensures smooth patient flow. 3. Reviews clinic schedule daily 4. Obtains and updates patient demographic and insurance information. 5. Prints schedules at night in case of downtime. 6. Alerts lead or manager with any concerns and works with lead or manager to find solutions. 7. Accepts patient payments (co-pays, deposits, etc.) **Appointment Scheduling & Telephone Support** 1. Answers multiple telephone lines using defined customer service standards; routes calls and messages per clinic specific guidelines. 2. Coordinates and assists in scheduling ancillary appointments and consults. 3. Assists in preparation and maintenance of provider and clinic schedules. 4. Using clinic guidelines, gathers information on the telephone regarding the nature of the patient concern. 5. Transfers calls to appropriate staff. 6. Obtains necessary information for the return call. 7. Initiates emergency procedure when necessary. 8. Uses appropriate documentation tools. **Medical Record Activities** 1. Reviews daily schedules to identify required medical records requests. 2. Orders, coordinates, and distributes medical records as needed. 3. Processes all copying request and follows organization guidelines for records management and distribution 4. Scans pertinent medical records information as instructed by provider following scanning guidelines including consent forms, test results, ultrasounds, ECG’s, etc. **Referral Coordination** 1. Obtains necessary insurance plan information 2. Ensures that all referrals are properly documented in patient charts 3. Ensures paperwork is completed prior to initial visit. 4. Answers clinic scheduling inquiries from patients and medical staff. **General Duties, includes but is not limited to:** 1. Assists in orienting and training new staff. 2. Reviews email and teams’ messages daily to stay current with clinic communication. 3. Maintains the physical environment of the front desk and waiting room areas for the safety of staff, patients, and visitors and for the aesthetic presentation of the area. 4. Open, sorts and distributes daily faxes. 5. Utilizes on-line resources as required according to clinic practice and with company guidelines. 6. Reviews and works daily recall reports. 7. Ensure daily functioning of office equipment. 8. Other duties and responsibilities as assigned by Supervisor. **Performance Standards** 1. Accountability – Ability to accept responsibility and account for his/her actions or work performed. Willing to accept constructive criticism. 2. Accuracy – Ability to perform work accurately and thoroughly with attention to all details of a project or task. 3. Adaptability – Ability to adapt to and facilitate change in the workplace. 4. Communication – Ability to communicate effectively with others in English using good listening skills and the spoken word both verbally and in writing. Ability to write clearly and concisely using good grammar and spelling. 5. Confidentiality – Maintains all business and patient confidentiality and information security practices. 6. Empathetic – Ability to appreciate and be sensitive to the feelings of patients and co-workers. Exhibits a cheerful demeanor with the ability to display good-natured tolerance of delay or adversity. A calm manner and patience working with a variety of personalities. 7. Essential Job Fu…